Error Message: Cannot Open the File: %system root%\Help\Windows.chm

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Article ID: 259449
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Symptoms

When you click Start, and then click Help, you may receive the following error message:
Cannot Open the File: %system root%\Help\Windows.chm.

Cause

This issue can occur if the Windows.chm file is missing or damaged.

Resolution

To resolve this issue, extract a new Windows.chm file from your original installation media. For additional information about how to extract files, click the article number below to view the article in the Microsoft Knowledge Base:
129605 How to Extract Original Compressed Windows Files

Properties

Article ID: 259449 - Last Review: June 19, 2014 - Revision: 2.0
Keywords: 
kbenv kberrmsg kbprb KB259449

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