The hyperlinks do not work in a merged HTML e-mail message in Word 2002

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Article ID: 287004 - View products that this article applies to.
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SYMPTOMS

When you merge a Web page to e-mail in Microsoft Word 2002 by using the HTML mail format, hyperlinks in the e-mail message do not work.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
To resolve this problem, obtain the Word 2002 Update: April 25, 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
320441 WD2002: Overview of Word 2002 Update: April 25, 2002

WORKAROUND

To merge a Web page to e-mail with all the Web content intact, save the file as a Web Archive (*.mht, *.mhtml) file, and then select Attachment for the mail format.

To save a file as a Web Archive in Word 2002, follow these steps:
  1. On the File menu, click Save As.
  2. In the Save as type box, select Web Archive (*.mht, *.mhtml).
  3. Specify a file name and location for the file, and then click Save.
After you save the file as a Web Archive, merge the file to e-mail as an attachment. To do this, follow these steps:
  1. On the Tools menu, point to Letters and Mailings, and then click Mail Merge Wizard.
  2. Follow the steps in the Mail Merge Wizard to merge to e-mail.
  3. In the Complete the merge page in the Mail Merge Wizard, click Electronic Mail.
  4. In the Mail format box, select Attachment and then click OK.
NOTE: The message recipients must open or download the attached file from the e-mail message; the Web page does not become the message body. However, the recipients can open the file in a Web browser, such as Microsoft Internet Explorer, and can use any hyperlinks in the Web page.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

This problem was first corrected in the Word 2002 Update: April 25, 2002.

MORE INFORMATION

Merging to e-mail by using the HTML mail format is a new feature in Word 2002. Earlier versions of Word can only send as plain text in e-mail merges.

The Web Archive file format is also a new feature available in Microsoft Office XP.

For more information about Web Archives, click Microsoft Word Help on the Help menu, type web archives in the Office Assistant or the Answer Wizard, and then click Search to view the topic.

For more information about merging to e-mail in Word 2002, click Microsoft Word Help on the Help menu, type merge e-mail messages in the Office Assistant or the Answer Wizard, and then click Search to view the topic.


For additional information about new features in Word 2002, click the article number below to view the article in the Microsoft Knowledge Base:
288725 WD2002: What's New in Word 2002?
For additional information about merging to e-mail in Word 2002, click the article number below to view the article in the Microsoft Knowledge Base:
294694 WD2002: How to Use Mail Merge to Create E-mail Messages

Properties

Article ID: 287004 - Last Review: July 27, 2006 - Revision: 2.2
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbbug kbfix kbmerge kbofficexpsp2fix KB287004

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