Article ID: 305927 - View products that this article applies to.
This article was previously published under Q305927
When the display color setting is set to 24-bit color, you may not be able to preview any of the three-dimensional (3-D) screensavers. The preview screen may be black, or it may display the following error message:
No preview available
This behavior occurs if the computer runs Windows XP and uses an Intel video adapter and the driver that is included with Windows XP. Although previewing any 3-D screensaver is affected, the 3-D screensaver itself works if you click the preview button.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The preview of a 3-D screensaver works if you set the display color to either 16-bit or 32-bit color.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.