Article ID: 308990 - Last Review: October 28, 2006 - Revision: 1.2

Certificate Is Disabled When You Restart IIS on a Computer After Installing Microsoft Mobile Information Server

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This article was previously published under Q308990

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SYMPTOMS

With the Server Activesync component of Microsoft Mobile Information Server 2002, you are required to install a certificate on the computer prior to running Setup. After you install Microsoft Mobile Information Server 2002, if you stop and start, or restart Internet Information Services (IIS) for the first time through the Services snap-in, the certificate is disabled.

To verify that the certificate is disabled, in Internet Services Manager, open the properties of the Default Web Site node, and then click the Directory Security tab; the buttons in the Secure Communications section are not available (grayed out).

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CAUSE

This behavior occurs because the certificate is not saved to the metabase when you stop and then restart the IIS service through the Services snap_in.

NOTE: This behavior only occurs when there is a dependency of services that is three or more levels deep. For example, if the Mobile Information Server processor service is dependent on the World Wide Web Publishing Service, which is dependent on the IIS Admin Service.

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RESOLUTION

To resolve this behavior, the first time that you want to restart the IIS Admin Service after the installation of Mobile Information Server, do so from a command prompt:

To stop the service, type the following from a command prompt, and then press ENTER:
net stop "iis admin service" (including the quotation marks)
To start IIS Admin Service, type the following from a command prompt, and then press ENTER:
net start "iis admin service" (including the quotation marks)

By running these commands, you ensure that the changes are saved to the metabase. After you save the changes, you can then use the Services snap-in to stop and start services.

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WORKAROUND

If you do restart IIS Admin Service using the Services snap-in, any certificates that are installed will be disabled. You can reassign the certificates by using the Internet Information Services MMC snap-in.

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