"HTTP 500 - Internal server error" error message when you try to open Webs while the IUSR account or the IWAM account is turned off

Article translations Article translations
Article ID: 321448 - View products that this article applies to.
This article was previously published under Q321448
Expand all | Collapse all

SYMPTOMS

If you try to open a Web site on a Microsoft Internet Information Services (IIS) Web server by using the FrontPage client while either the IUSR_computer or IWAM_computer account is turned off, you may receive error messages in the FrontPage client indicating the server extensions are not installed. Or, you may receive following error message:
HTTP 500 - Internal server error
Additionally, the Event Viewer logs on your Web server may contain error messages similar to the following:
  • If IUSR_computer is turned off:
    • In your Application log:
      Event Type:     Error
      Event Source:   IISADMIN
      Event Category: None
      Event ID:       102
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           N/A
      Computer:       COMPUTER
      Description:
      
      IISADMIN service found that account IUSR_<COMPUTER> is disabled.
      Some IIS functions can fail for this reason.
      							
    • In your System Log:
      Event Type:     Warning
      Event Source:   W3SVC
      Event Category: None
      Event ID:       100
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           N/A
      Computer:       COMPUTER
      Description:
      
      The server was unable to log on the Windows NT account
      'IUSR_<COMPUTER>' due to the following error:
      Logon failure: account currently disabled.
      The data is the error code.
      
      Data:           0000: 33 05 00 00
      							
    • In your Security Log:
      Event Type:     Failure Audit
      Event Source:   Security
      Event Category: Account Logon
      Event ID:       681
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           NT AUTHORITY\SYSTEM
      Computer:       COMPUTER
      Description:
      
      The logon to account: IUSR_<COMPUTER>
        by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
        from workstation: COMPUTER
        failed. The error code was: 3221225586
      							
      -and-
      Event Type:     Failure Audit
      Event Source:   Security
      Event Category: Logon/Logoff
      Event ID:       531
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           NT AUTHORITY\SYSTEM
      Computer:       COMPUTER
      Description:
      
      Logon Failure:
        Reason: Account currently disabled
        User Name: IUSR_<COMPUTER>
        Domain: COMPUTER
        Logon Type: 3
        Logon Process: IIS
        Authentication Package: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
        Workstation Name: COMPUTER
      							
  • If IWAM_computer is turned off:
    • In your Application log:
      Event Type:     Error
      Event Source:   IISADMIN
      Event Category: None
      Event ID:       102
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           N/A
      Computer:       COMPUTER
      Description:
      
      IISADMIN service found that account IWAM_<COMPUTER> is disabled.
      Some IIS functions can fail for this reason.
      							
    • In your System Log:
      Event Type:     Error
      Event Source:   DCOM
      Event Category: None
      Event ID:       10004
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           N/A
      Computer:       COMPUTER
      Description:
      
      DCOM got error "Logon failure: account currently disabled." and
      was unable to log on .\IWAM_<COMPUTER> in order to run the server:
      {3D14228D-FBE1-11D0-995D-00C04FD919C1}
      							
      -and-
      Event Type:     Warning
      Event Source:   W3SVC
      Event Category: None
      Event ID:       36
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           N/A
      Computer:       COMPUTER
      Description:
      
      The server failed to load application '/LM/W3SVC/1/ROOT'.
      The error was 'The server process could not be started because the
      configured identity is incorrect. Check the username and password.'
      							
    • In your Security Log:
      Event Type:     Failure Audit
      Event Source:   Security
      Event Category: Account Logon
      Event ID:       681
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           NT AUTHORITY\SYSTEM
      Computer:       COMPUTER
      Description:
      
      The logon to account: IWAM_<COMPUTER>
        by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
        from workstation: COMPUTER
        failed. The error code was: 3221225586
      							
      -and-
      Event Type:     Failure Audit
      Event Source:   Security
      Event Category: Logon/Logoff
      Event ID:       531
      Date:           1/1/2002
      Time:           12:00:00 PM
      User:           NT AUTHORITY\SYSTEM
      Computer:       COMPUTER
      Description:
      
      Logon Failure:
        Reason: Account currently disabled
        User Name: IWAM_<COMPUTER>
        Domain: COMPUTER
        Logon Type: 3
        Logon Process: NtLmSsp 
        Authentication Package: NTLM
        Workstation Name: COMPUTER
      							

CAUSE

The IUSR_computer and IWAM_computer accounts must be turned on for IIS to function correctly.

RESOLUTION

To resolve this issue, follow these steps:
  1. Log on to your Web server as an administrator.
  2. Start the User Manager for Domains program on Microsoft Windows NT 4.0 or the Computer Management snap-in on Microsoft Windows 2000 or Microsoft Windows XP.
  3. View the properties for the IUSR_computer or IWAM_computer accounts.
  4. Click to clear the Account disabled check box.

MORE INFORMATION

For additional information , click the article numbers below to view the articles in the Microsoft Knowledge Base:
297989 PRB: Configured Identity Is Incorrect for IWAM Account
297519 Server Application Error Message: 'The server failed to load application'

Properties

Article ID: 321448 - Last Review: February 21, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft FrontPage 2002 Server Extensions
  • Microsoft FrontPage 2000 Server Extensions
Keywords: 
kbaccounts kbconfig kberrmsg kbopenfile kbprb KB321448

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com