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Intelide.sys Is Not Used on Computers with ICH4 or ICH5Article ID: 322359 - View products that this article applies to. This article was previously published under Q322359 On This PageSYMPTOMS When you install Windows 2000 or Windows XP on a computer
with an Intel ICH4 or ICH5 southbridge, the driver that is used for the IDE
controller may be the generic Pciide.sys driver instead of the correct
Intelide.sys driver. If the computer has hot-swappable drive bays, the computer
may stop responding (hang) when you swap between two ultra DMA devices. This
occurs because Pciide.sys does not support this type of swapping.
CAUSE This problem occurs because the ICH4 or ICH5 chip set was
not available for testing before Windows 2000 and Windows XP were released.
RESOLUTIONWindows XP service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:322389
(http://support.microsoft.com/kb/322389/EN-US/
)
How to obtain the latest Windows XP service packWindows 2000 service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:260910
(http://support.microsoft.com/kb/260910/EN-US/
)
How to Obtain the Latest Windows 2000 Service Pack
Windows 2000 hotfix InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name ---------------------------------------------------------- 19-Feb-2003 17:19 5.0.2195.6666 4,624 Intelide.sys 19-Feb-2003 17:19 20,711 Mshdc.inf Windows XP hotfix informationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name ---------------------------------------------------------- 19-Feb-2003 19:27 5.1.2600.1170 4,736 Intelide.sys 12-Mar-2003 16:51 26,277 Mshdc.inf STATUSWindows 2000Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.Windows XPMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1. This problem was first corrected in Microsoft Windows XP Service Pack 2.MORE INFORMATIONFor additional information about how
to obtain a hotfix for Windows 2000 Datacenter Server, click the article number
below to view the article in the Microsoft Knowledge Base: 265173 For additional information about how to install multiple
hotfixes with only one reboot, click the article number below to view the
article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/
)
The Datacenter Program and Windows 2000 Datacenter Server Product
296861
(http://support.microsoft.com/kb/296861/EN-US/
)
Use QChain.exe to Install Multiple Hotfixes with One Reboot
PropertiesArticle ID: 322359 - Last Review: February 19, 2007 - Revision: 5.3 APPLIES TO
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