Windows XP stop responding when connected to the Internet

Article ID: 555059 - View products that this article applies to.
Author: Ka Lung Lai MVP
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SUMMARY

When you connect Windows XP to the Internet, Windows XP will stop response (hang) and you must need to restart the computer by using the Reset button on the computer case.
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SYMPTOMS

Windows XP stop responding when connected to the Internet, After you successfully installed Advanced Networking Pack on Windows XP.
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CAUSE

It cause the Advanced Networking Pack included IPv6 Protocol. After the installation, IPv6 protocol and related services were started by default.  
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RESOLUTION

To solve the problem immediately, Please follow the steps that listed below.
 
1.Use Administrator account to logon Windows XP. Go to Control Panel, and then open Network Connection. Right Click the network interface card that connected to the internet. Click properties. In the network interface card properties select IPv6 and then press Uninstall to remove IPv6 Protocol on the network interface card. Restart the computer.
 
2. Use Administrator account to logon Windows XP, Go to Control Panel, and then open Administrative Tools. Open Services. Disable and Stop the IPv6 related services.
 
 
 
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Properties

Article ID: 555059 - Last Review: February 18, 2004 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555059
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