NTBackup hangs when scheduled to run

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Article ID: 555136 - View products that this article applies to.
Author: Kristofer Gafvert MVP
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SYMPTOMS

When you schedule NTBackup, it randomly does not backup anything. You will not find any errors in the Backup log file, and you will not find any errors in the Scheduled Tasks log file. The task may still show status "Running" in Scheduled Tasks folder, but you can verify that it does not backup anything, and it will never finish.
 
If you look in Task Manager, you will find one or more (depending on how many times it has failed) ntbackup.exe processes, and if you try to open the GUI (Start->Programs->Accessories->System Tools->Backup), it will not start. Furthermore, if you kill all the ntbackup.exe processes from Task Manager, the GUI will work, but the backup will still fail randomly when scheduled.
 
 

RESOLUTION

A work-around is to make sure that nobody is logged on to the server when the backup is scheduled to run. Remote Desktop logons (connected or disconnected) will also cause NTBackup to randomly fail.

Properties

Article ID: 555136 - Last Review: June 11, 2004 - Revision: 1.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Web Edition
Keywords: 
kbpubtypecca kbpubmvp kbhowto KB555136
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