System with APC Powerchute 6.x UPS Software gives strange symptoms

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Article ID: 555386 - View products that this article applies to.
Author: Nick Whittome MVP
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SYMPTOMS

Slow Reboot.
Network connections is blank.
Services cannot be stopped or started.
Programs cannot be added / removed.
The APC Agent is in a hung starting state.
The server acts slower than normal on GUI functions.

CAUSE

The APC 6.x software uses Sun Microsystems Java Cryptography Extension (JCE) 1.2.1 Package.   The digital certificate that was used to sign the JCE 1.2.1 jar files expired on July 27, 2005.   Because of this, the system causes the above detailed symptoms.

RESOLUTION

Restart the machine in safe mode.
Set the APC PBE Agent service to Manual start-up type.
Set the APC PBE Server service to Manual startup type.
Restart the machine.
Install the latest version of the APC Powerchute software, available at www.apcc.com
 

MORE INFORMATION

Sun Information on issue:
http://sunsolve.sun.com/search/document.do?assetkey=1-26-101796-1&searchclause=101796
 
APC Statement on issue:
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202
 
 

Properties

Article ID: 555386 - Last Review: August 11, 2005 - Revision: 1.0
APPLIES TO
  • Microsoft Windows 2000 Service Pack 4
  • Microsoft Windows 2000 Standard Edition
  • Microsoft Windows 2000 Enterprise Edition
Keywords: 
kbpubmvp kbpubtypecca kbhowto KB555386
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