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System with APC Powerchute 6.x UPS Software gives strange symptomsArticle ID: 555386 - View products that this article applies to. SYMPTOMSSlow Reboot. Network connections is blank. Services cannot be stopped or started. Programs cannot be added / removed. The APC Agent is in a hung starting state. The server acts slower than normal on GUI functions. CAUSEThe APC 6.x software uses Sun Microsystems Java Cryptography Extension (JCE) 1.2.1 Package. The digital certificate that was used to sign the JCE 1.2.1 jar files expired on July 27, 2005. Because of this, the system causes the above detailed symptoms. RESOLUTIONRestart the machine in safe mode. Set the APC PBE Agent service to Manual start-up type. Set the APC PBE Server service to Manual startup type. Restart the machine. Install the latest version of the APC Powerchute software, available at www.apcc.com MORE INFORMATIONSun Information on issue: http://sunsolve.sun.com/search/document.do?assetkey=1-26-101796-1&searchclause=101796 APC Statement on issue: http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202 PropertiesArticle ID: 555386 - Last Review: August 11, 2005 - Revision: 1.0 APPLIES TO
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