Article ID: 812384 - View products that this article applies to.
When you try to open a workbook, you receive the following error message:
After you click OK, the Document Recovery task pane does not appear, and the workbook is not recovered.
Unable to read file.
This problem may occur if the file contains damage to different portions of the file structure. Microsoft Excel 2002 detects the first piece of damage, and then tries to repair it by starting Excel in Safe mode. Excel then detects the remaining damage in the document, and then tries to restart itself in a minimal-load mode. This second attempt to restart Excel fails, and the symptom occurs.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix should have the following file attributes or later:
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------- 11-Jan-2003 03:41 14,998,252 Excelff.msp 15-Jan-2003 18:25 2,444,012 Excelop.msp
Date Time Version Size File name ------------------------------------------------------- 9-Jan-2003 14:31:35 10.0.4907.0 9,181,768 Excel.exe
Note This hotfix does not address all occurences of this error message; it only makes sure that Excel tries to fix all occurences of corruption in the file. If the file is corrupted beyond repair, you may still receive the error message that is listed in the "Applies to" section, and you cannot open the file.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Excel Minimal-Load mode occurs if Excel loads into memory the absolute minimum necessary to run itself.
Article ID: 812384 - Last Review: October 9, 2011 - Revision: 5.0
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