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Program That Is Set to Run in Windows 2000 Compatibility Mode Reports That It Is Set to Run in Windows XP Mode
Article ID: 813158 - View products that this article applies to.
When you set a program to run in a compatibility mode on a Microsoft Windows XP-based computer, the setting may be ignored, and the program may still run in Windows XP mode. For example, when you set a program to run in Microsoft Windows 2000 compatibility mode, the program may still report that it is set to run in Windows XP mode.
This problem may occur if both of the following conditions are true:
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this update requires Windows XP Service Pack 1a (SP1a).
Date Time Version Size File name --------------------------------------------------------- 31-Mar-2003 15:50 5.1.2600.1185 60,416 Shimeng.dll 17-Mar-2003 21:11 1,086,952 Sysmain.sdb
For additional information about how to obtain the latest Windows XP Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to Obtain the Latest Windows XP Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information about how to use program compatibility mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/292533/ )HOW TO: Use Windows Program Compatibility Mode in Windows XP