A Blank Page Appears on Outlook Mobile Access Clients When Users Log On After You Reinstall Microsoft .Net Framework

Article ID: 817311 - View products that this article applies to.
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SYMPTOMS

After you remove and then reinstall Microsoft .NET Framework, a blank page appears when Microsoft Outlook Mobile Access clients log on to Exchange Server 2003. Additionally, an event ID 1503 message with a description similar to the following may be logged in the Application log of Windows 2000 Event Viewer:

An unknown error occurred while processing the current request: The following device configuration is not found: 'XhtmlDeviceAdapters' (D:\Program Files\Exchsrvr\OMA\Browse\web.config line 104)

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CAUSE

This behavior occurs when Exchange Server 2003 is installed on a computer that is running Windows 2000. When you install Exchange Server 2003 on a computer running Windows 2000, Exchange Server 2003 Setup installs .NET Framework and Device Update 2.0. If you remove and then reinstall .NET Framework, you must reinstall Device Update 2.0.
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WORKAROUND

To work around this behavior, reinstall Device Update 2.0. To do this, run the Dupdate.exe program from the following folder location on the Exchange Server 2003 CD:
Setup\i386\Exchange\OMA\Browse
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Properties

Article ID: 817311 - Last Review: October 25, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition, when used with:
    • Microsoft Windows 2000 Standard Edition
Keywords: 
kbprb KB817311
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