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Various Programs May Stop Responding Occasionally
Article ID: 821107 - View products that this article applies to.
Various programs on your Windows 2000-based computer may stop responding or "hang" occasionally.
This behavior occurs if a noninteractive service on a Windows 2000-based computer invokes a process or service that runs in the WinSta0 interactive window station.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart RequirementYou must restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 02-Jun-2003 12:49 5.0.2195.6738 42.256 Basesrv.dll 17-Jan-2003 07:06 5.0.2195.6656 236.304 Cmd.exe 02-Jun-2003 12:49 5.0.2195.6660 233.232 Gdi32.dll 02-Jun-2003 12:49 5.0.2195.6751 333.072 Msgina.dll 07-Apr-2003 20:54 5.0.2195.6701 90.232 Rdpwd.sys 29-May-2003 14:22 5.0.2195.6748 4.576.256 Sp3res.dll 02-Jun-2003 12:49 5.0.2195.6688 403.216 User32.dll 02-Jun-2003 12:49 5.0.2195.6745 385.808 Userenv.dll 02-Jun-2003 12:26 5.0.2195.6751 1.628.816 Win32k.sys 29-May-2003 14:25 5.0.2195.6750 181.520 Winlogon.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages
Article ID: 821107 - Last Review: February 21, 2007 - Revision: 3.6