Select the product you need help with

Various Programs May Stop Responding Occasionally

Article ID: 821107 - View products that this article applies to.

Hotfix Download Available

Expand all | Collapse all

SYMPTOMS

Various programs on your Windows 2000-based computer may stop responding or "hang" occasionally.

Back to the top | Give Feedback

CAUSE

This behavior occurs if a noninteractive service on a Windows 2000-based computer invokes a process or service that runs in the WinSta0 interactive window station.

Back to the top | Give Feedback

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Jun-2003  12:49  5.0.2195.6738      42.256  Basesrv.dll      
   17-Jan-2003  07:06  5.0.2195.6656     236.304  Cmd.exe          
   02-Jun-2003  12:49  5.0.2195.6660     233.232  Gdi32.dll        
   02-Jun-2003  12:49  5.0.2195.6751     333.072  Msgina.dll       
   07-Apr-2003  20:54  5.0.2195.6701      90.232  Rdpwd.sys
   29-May-2003  14:22  5.0.2195.6748   4.576.256  Sp3res.dll       
   02-Jun-2003  12:49  5.0.2195.6688     403.216  User32.dll       
   02-Jun-2003  12:49  5.0.2195.6745     385.808  Userenv.dll      
   02-Jun-2003  12:26  5.0.2195.6751   1.628.816  Win32k.sys
   29-May-2003  14:25  5.0.2195.6750     181.520  Winlogon.exe

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top | Give Feedback

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915

(http://support.microsoft.com/kb/816915/EN-US/ )

New Naming Schema for Microsoft Windows Hotfix Packages

Back to the top | Give Feedback