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"The Memory Could Not Be Read" Error Message When You Open an E-Mail Message

Article ID: 828133 - View products that this article applies to.

SYMPTOMS

When you try to open an e-mail message, close the e-mail message, open another e-mail message, and then open the first e-mail message again, you may receive an error message that is similar to the following:

SysFader: Msimn.exe - Application Error: The instruction at "0x77ec83c4" referenced memory at "0x00400067". The memory could not be "read".

Msimn.exe has generated errors and will be closed by Windows. You will need to restart the program.

Note You may have to repeat this process several times before you receive the error message.

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CAUSE

This behavior may occur if you receive an e-mail message that does not contain a From field but does contain a Sender field.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time      Version        Size       File name
---------------------------------------------------------
09-02-2003  10:09:46  6.0.2800.1256  1,175,040  Msoe.dll

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