Header information of draft messages is not printed in Outlook 2002 and Outlook 2003

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Article ID: 836663 - View products that this article applies to.
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SYMPTOMS

In both Microsoft Office Outlook 2003 and Microsoft Outlook 2002, the header information (the information in the From box, the To box, and the Subject box) is not printed if one of the following conditions is true:
  • The message that you print is in the Drafts folder.
  • You print a new message that you have not sent.
  • You print a reply to a message that you received before you send the reply.
  • You are using Microsoft Word as your e-mail editor.

WORKAROUND

To work around this problem, follow these steps:
  1. Send the message. If you do not want to send a message in the Draft folder to the recipient yet, send it to yourself.
  2. In the list of mail folders, click Sent Items.
  3. Click the message that you want to print, and then click Print on the Standard toolbar.


Additionally, you can turn off WordMail as the editor before you print the message.

STATUS

This behavior is by design.

Properties

Article ID: 836663 - Last Review: July 27, 2006 - Revision: 1.5
APPLIES TO
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbsendmail kbemail kbprb KB836663

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