You receive a "You have entered an incorrect user name/password combination (5005)" error message when you use the administrator account to try to log on to a Project Server 2002 or Project Server 2003 Project Web Access Web page

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Article ID: 893802 - View products that this article applies to.
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SYMPTOMS

When you use the administrator account to try to log on to a Microsoft Project Server 2002 Project Web Access Web page or a Microsoft Project Server 2003 Project Web Access Web page, you receive the following error message:
You have entered an incorrect user name/password combination. (5005)

CAUSE

This problem occurs when you enter the wrong password for the administrator account.

WORKAROUND

If you have to reset the administrator password for the Project Web Access page, you must clear the WRES_PASSWORD option in the MSP_WEB_RESOURCES table in the Project Server SQL database for the administrator account. Then, you have to reset the password after you log on to the Project Web Access Web page.

Important Follow these steps to temporarily set the administrator password to a blank password. You have to reset the password in Project Web Access immediately after you log on.

We recommend that you reset the password by using the following guidelines:
  • Do not use a blank password when you reset the password in Project Web Access.
  • Create your password to include at least five characters. The password should be complex. The password should contain a combination of uppercase and lowercase letters, numeric values, and special characters. For example, you can use a combination of the following characters:
    ? < >! @ % ^ &
To reset the administrator password to a blank password, follow these steps:
  1. Log on to the computer that is running Project Server 2002 or Project Server 2003 by using an account that has administrative permissions.
  2. Click Start, point to Programs, point to Microsoft SQL Server, and then click Enterprise Manager.
  3. In SQL Server Enterprise Manager, expand Microsoft SQL Servers, expand SQL Server Group, expand (local) (Windows NT), expand Databases, expand the Project Server database, and then click Tables.
  4. In the details pane, right-click MSP_WEB_RESOURCES, click Open Table, and then click Return all rows.
  5. In the data table box, locate the WRES_PASSWORD column, click to select the text in the WRES_PASSWORD column, and then click the Backspace key until all the text is removed.
  6. Quit SQL Server Enterprise Manager.
  7. Click Start, point to Programs, click Microsoft Project Server, and then click Configure Microsoft Project Server.
  8. On the Project Web Access Web page, log on to the page by using the administrator account and the blank password.
  9. On the Administration Overview Web page, click Manage users and groups.
  10. On the Users Web page, select Administrator, and then click Modify User.
  11. On the Modify User Web page, click Reset Password.
  12. In the Reset Password -- Web page dialog box, enter a complex password that uses the password guidelines that were mentioned earlier, and then click Save Changes.

STATUS

This behavior is by design.

Properties

Article ID: 893802 - Last Review: September 18, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Project Server 2003
  • Microsoft Project Server 2002
Keywords: 
kbtshoot kbprb KB893802

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