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“Stop error code 0x000000ab” when you log off a Terminal Services session on a Windows Server 2003 SP1-based Terminal Server

Article ID: 901150 - View products that this article applies to.

SYMPTOMS

When you log off a Terminal Services session on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based Terminal Server, you may receive the following error message:

Stop 0x000000ab

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CAUSE

This problem occurs when the following conditions are true:

A font object is not correctly installed on the Windows Server 2003 SP1-based Terminal Server.
You remove the font object.
The associated data of the font object is not removed from the computer's memory.
A memory leak occurs. This memory leak causes the computer to generate the error message.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100

(http://support.microsoft.com/kb/889100/ )

How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.This hotfix is replaced by hotfix 910362.

Prerequisites

To apply this hotfix to Itanium-based versions of Windows Server 2003 or to x86-based versions of Windows Server 2003, you must have Windows Server 2003 SP1 installed on your computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
23-Jun-2005  01:10  5.2.3790.2472   1,847,808  Win32k.sys
05-Mar-2005  01:30  6.1.22.4          371,936  Updspapi.dll

Windows Server 2003, x64-based versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
23-Jun-2005  01:56  5.2.3790.2472   4,517,376  Win32k.sys
23-Jun-2005  01:56  6.1.22.4          462,560  Updspapi.dll

Windows Server 2003, Itanium-based versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
23-Jun-2005  01:56  5.2.3790.2472   5,545,472  Win32k.sys
23-Jun-2005  01:56  6.1.22.4          639,712  Updspapi.dll

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WORKAROUND

To work around this problem, remove Windows Server 2003 Service Pack 1 (SP1) from the computer.

Important Do not complete this workaround if you require the functionality that Windows Server 2003 SP1 provides.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

907242

(http://support.microsoft.com/kb/907242/ )

You receive a "Stop 0x000000ab" error message when you log off from a Terminal Services session on a Windows Server 2003 S-based Terminal Server

910362

(http://support.microsoft.com/kb/910362/ )

Error message when you log off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based terminal server: "Stop 0x000000AB SESSION_HAS_VALID_POOL_ON_EXIT"

918673

(http://support.microsoft.com/kb/918673/ )

You receive a "Stop 0x000000ab" error message when a Terminal Services client computer logs off from a Terminal Services session on a Windows Server 2003 S918673-based Terminal Services computer

923035

(http://support.microsoft.com/kb/923035/ )

Stop error message when a Terminal Services client logs off from a session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

924806

(http://support.microsoft.com/kb/924806/ )

Stop error message when a client logs off a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

925919

(http://support.microsoft.com/kb/925919/ )

Stop error message when a client computer logs off from a Terminal Services session on a server that is running Windows Server 2003 with S925919 or with SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

928942

(http://support.microsoft.com/kb/928942/ )

Error message when you log off a Terminal Services session on Windows Server 2003 Terminal Server with Service Pack 1 or with Service Pack 2: "Stop 0x000000AB"

931282

(http://support.microsoft.com/kb/931282/ )

Stop error message when a client computer logs off from a Terminal Services session on a server that is running Windows Server 2003 with S931282 or with SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

939442

(http://support.microsoft.com/kb/939442/ )

Stop error message when a client logs off from a Terminal Services session on a Windows Server 2003-based terminal server: "Stop 0x000000ab"

944916

(http://support.microsoft.com/kb/944916/ )

Stop error message when a client logs off from a Terminal Services session on a server that is running Windows Server 2003 with S944916 or Windows Server 2003 with SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

946068

(http://support.microsoft.com/kb/946068/ )

Stop error message on a terminal server that is running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

951749

(http://support.microsoft.com/kb/951749/ )

Stop error message on a terminal server that is running Windows Server 2003 S951749 or Windows Server 2003 SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

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