Article ID: 904409 - View products that this article applies to.
After you connect an external hard disk drive or a universal serial bus (USB) flash drive to a computer that is running Microsoft Windows XP Media Center Edition 2005, the Import option may not be available in My Pictures or in My Videos.
Note A USB flash drive is also known as a memory key or a thumb drive.
This problem occurs because some external hard disk drives and USB flash drives report themselves to Microsoft Windows as local hard disk drives instead of as removable storage. The Import command in My Pictures or in My Videos is not available for local hard disk drives.
To work around this problem, follow these steps to view the external drive from My Pictures or from My Videos:
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/