Article ID: 905946 - View products that this article applies to.
After you turn on parental controls for DVDs in Microsoft Windows XP Media Center Edition 2005, you may receive the following error message when you try to play a rated DVD movie:
The error occurs even though the DVD movie is rated on the box or on the cover of the DVD movie, and the rating is lower than the rating that you selected on the Movie/DVD Ratings page.
This program is not rated. To watch the program, press OK on the remote, and then enter your access code.
This problem may occur if the following conditions are true:
To work around this problem, press the OK button on the remote, and then enter the parental control access code. After you enter the code, the movie plays.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/