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You may receive a "This program is not rated" error message when you try to play a rated DVD movie in Windows XP Media Center Edition 2005

Article ID: 905946 - View products that this article applies to.

SYMPTOMS

After you turn on parental controls for DVDs in Microsoft Windows XP Media Center Edition 2005, you may receive the following error message when you try to play a rated DVD movie:

Program Blocked

This program is not rated. To watch the program, press OK on the remote, and then enter your access code.

The error occurs even though the DVD movie is rated on the box or on the cover of the DVD movie, and the rating is lower than the rating that you selected on the Movie/DVD Ratings page.

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CAUSE

This problem may occur if the following conditions are true:

You select the Turn on movie blocking option on the Movie/DVD Ratings page.
You select the Block unrated movies option on the Movie/DVD Ratings page.
The rating is not encoded on the DVD.

Media Center uses the rating that is encoded on the DVD to enforce parental control rules. When Media Center cannot find a rating on the DVD, Media Center assumes that the DVD is unrated, and you receive the message that is mentioned in the "Symptoms" section.

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WORKAROUND

To work around this problem, press the OK button on the remote, and then enter the parental control access code. After you enter the code, the movie plays.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

(http://www.microsoft.com/windowsxp/mediacenter/)

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