Article ID: 909586 - View products that this article applies to.
You insert a DVD movie into the DVD drive of a Microsoft Windows XP Media Center Edition 2005-based computer. If the Autoplay feature starts the movie, the next screen that you see may be blurry or fuzzy. The images on the screen may be part of the DVD warning screen or the DVD Menu. The images may appear distorted or unrecognizable.
To work around this problem, perform any action that updates the screen. For example, move the mouse pointer to select a screen object, or play the DVD movie.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Contact us for more help
Connect with Answer Desk for expert help.