Error message when you try to open a document after you have already opened it one time in Internet Explorer 6: "The page cannot be displayed"

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Article ID: 918692
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

Consider the following scenario. You use Microsoft Internet Explorer 6 to visit a Web site that contains a link to a document. You click the link to the document, and then click Open to open the document.

For example, you connect to a Microsoft Windows SharePoint Services Web site, and then you click a link to open a document that is located in a document library.

The document opens as expected. Then, you click Back in Internet Explorer. When you click the link to the document again, you receive the following error message:
The page cannot be displayed
You cannot open the document again.

CAUSE

This problem occurs if the following conditions are true:
  • The link to the document contains certain international characters.
  • HTTP compression is enabled on the Web server.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows XP with Service Pack 2 (SP2), Windows XP with Service Pack 1 (SP1), or Internet Explorer 6 with Service Pack 1 (SP1) to install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you have to restart Internet Explorer 6.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2
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File nameFile sizeDateTimePlatform
Urlmon.dll615,42410-May-200613:50x86
Internet Explorer with SP1
Collapse this tableExpand this table
File nameFile sizeDateTimePlatform
Urlmon.dll463,36010-May-200622:24x86

Enable the hotfix

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
After you install the hotfix, you must enable it. To do this, follow these steps:
  1. Click Start, click Run, type regedit , and then click OK.
  2. Locate, and then click the following registry subkey:
    HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Main\FeatureControl
    Note If any of the subkeys are not present on the computer, create them.
  3. Right-click FeatureControl, point to New, and then click Key.
  4. Type FEATURE_URLMON_DECOMPRESSION_USES_WININET_URL_KB918692, and then press ENTER.
  5. Right-click FEATURE_URLMON_DECOMPRESSION_USES_WININET_URL_KB918692, point to New, and then click DWORD Value.
  6. Type Iexplore.exe, and then press ENTER.
  7. Right-click Iexplore.exe, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Exit Registry Editor.

WORKAROUND

To work around this problem, disable HTTP compression on the Web server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 918692 - Last Review: October 9, 2011 - Revision: 2.0
Keywords: 
kbautohotfix kbregistry kbexpertiseinter kbwinxppresp3fix kbbug kbfix kbhotfixserver kbqfe KB918692

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