Offline file icons randomly change to different icons every time that you refresh the desktop on a computer that is running Windows Vista or Windows Server 2008

Article translations Article translations
Article ID: 952585 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • On a computer that is running Windows Vista or Windows Server 2008, you have some offline files.
  • The Desktop folder is redirected to a network folder by a Group Policy setting.
In this scenario, the offline file icons on the desktop randomly change to different icons every time that you refresh the desktop. For example, you expect the offline files to be represented by green synchronization icons. However, these icons may change to other icons, such as to a magnifying glass icon, to a two-person icon, or to a shortcut arrow.

This issue typically occurs when there are many offline files on the desktop.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running one of the following:
  • Windows Vista
  • Windows Vista Service Pack 1 (SP1)
  • Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxx Windows RTM LDR
    Windows Vista SP1 and Windows Server 2008 SP1 SP1 GDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32-ppdlic.xrm-msNot Applicable3,15009-Jul-200802:56Not Applicable
Shell32.dll6.0.6000.2087411,320,32009-Jul-200803:16x86
Shell32.dll6.0.6001.2221811,582,46409-Jul-200803:20x86
Comctl32.dll6.10.6000.208741,648,12809-Jul-200803:12x86
Comctl32.dll6.10.6001.222181,684,48009-Jul-200803:14x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32-ppdlic.xrm-msNot Applicable3,15009-Jul-200803:56Not Applicable
Shell32.dll6.0.6000.2087412,788,73609-Jul-200804:17x64
Shell32.dll6.0.6001.2221812,898,30409-Jul-200803:59x64
Comctl32.dll6.10.6000.208742,017,79209-Jul-200804:13x64
Comctl32.dll6.10.6001.222182,049,02409-Jul-200803:54x64
Shell32.dll6.0.6000.2087411,320,32009-Jul-200803:16x86
Shell32.dll6.0.6001.2221811,582,46409-Jul-200803:20x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2221819,078,65609-Jul-200803:40IA-64
Comctl32.dll6.10.6001.222184,724,73609-Jul-200803:32IA-64
Shell32.dll6.0.6001.2221811,582,46409-Jul-200803:20x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For help with common system maintenance tasks in Windows Vista, visit the following Microsoft Web page:
Fix problems with common system maintenance tasks


Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb952585_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size29,413
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,715
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size29,323
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20874_none_6a84dc9d2e2822b2.manifest
File versionNot Applicable
File size903,353
Date (UTC)09-Jul-2008
Time (UTC)03:28
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22218_none_6caffbf32b1a7159.manifest
File versionNot Applicable
File size904,299
Date (UTC)09-Jul-2008
Time (UTC)03:43
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20874_none_c6a37820e68593e8.manifest
File versionNot Applicable
File size905,287
Date (UTC)09-Jul-2008
Time (UTC)05:06
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22218_none_c8ce9776e377e28f.manifest
File versionNot Applicable
File size906,231
Date (UTC)09-Jul-2008
Time (UTC)04:44
File namePackage_for_kb952585_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size29,642
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,725
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,440
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size29,831
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20874_none_d0f822731ae655e3.manifest
File versionNot Applicable
File size896,876
Date (UTC)09-Jul-2008
Time (UTC)03:25
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22218_none_d32341c917d8a48a.manifest
File versionNot Applicable
File size899,202
Date (UTC)09-Jul-2008
Time (UTC)03:34
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_994c36c8594259df6d0e997eeea989c6_31bf3856ad364e35_6.0.6001.22218_none_519c44958791b3e5.manifest
File versionNot Applicable
File size1,038
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameIa64_d08eddae8d84853e5123eb8060364e9d_6595b64144ccf1df_6.0.6001.22218_none_6260a46a86d0a45c.manifest
File versionNot Applicable
File size936
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameIa64_d664979e03a27f35f47f1aa44a7a0cc2_31bf3856ad364e35_6.0.6001.22218_none_12b6a830d4538d49.manifest
File versionNot Applicable
File size697
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameIa64_ddb3c2bd6bf1d985332d83af61d4a1c7_6595b64144ccf1df_6.0.6001.22218_none_6e9beeb05d803b0d.manifest
File versionNot Applicable
File size637
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22218_none_6cb19fe92b187a55.manifest
File versionNot Applicable
File size906,144
Date (UTC)09-Jul-2008
Time (UTC)04:28
File nameIa64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.22218_none_460e2b4221e0f866.manifest
File versionNot Applicable
File size10,224
Date (UTC)09-Jul-2008
Time (UTC)04:34
File namePackage_for_kb952585_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,435
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)09-Jul-2008
Time (UTC)20:13
File namePackage_for_kb952585_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)09-Jul-2008
Time (UTC)20:13
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22218_none_d32341c917d8a48a.manifest
File versionNot Applicable
File size899,202
Date (UTC)09-Jul-2008
Time (UTC)03:34

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 952585 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe KB952585

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com