Error message when you try to install the Ultrasound tool on a computer that is running a 64-bit version of Windows Server 2008: "Error 1720 There is a problem with this Windows Installer package"

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Article ID: 954737 - View products that this article applies to.
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SYMPTOMS

When you try to install the Ultrasound tool on a computer that is running a 64-bit version of Windows Server 2008, the installation fails. Additionally, you receive the following error message:
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.
Note This problem does not occur if the computer is running a 32-bit version of Windows Server 2008.

CAUSE

This problem occurs if the Ntfrsapi.dll.mui file is not located in the %systemroot%\SysWOW64 directory.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run a 64-bit version of Windows Server 2008.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfrsapi.dll.mui6.0.6001.222524,60827-Aug-200804:05Not Applicable
Ntfrsres.dll.mui6.0.6001.2225287,55227-Aug-200804:13Not Applicable
Ntfrsapi.dll.mui6.0.6001.222525,12027-Aug-200803:31Not Applicable
Ntfrsres.dll.mui6.0.6001.2225298,30427-Aug-200803:42Not Applicable

WORKAROUND

To work around the issue, copy the Ntfrsapi.dll.mui file to the %systemroot%\SysWOW64 directory.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Ultrasound is a monitoring and troubleshooting tool for the File Replication Service (FRS). The Ultrasound tool measures the health of FRS replica sets and provides health ratings and historical information about replica sets. You can use the tool to monitor the progress of replication and to detect problems that can cause replication to become backlogged or stopped. For more information about the Ultrasound tool, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=61acb9b9-c354-4f98-a823-24cc0da73b50&displaylang=en
To view a list of frequently asked questions (FAQ) about the Ultrasound tool, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/techinfo/overview/ultrasoundfaq.mspx
For more information about how to monitor and troubleshoot FRS, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/technologies/fileandprint/file/dfs/tshootfrs.mspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
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Date (UTC)27-Aug-2008
Time (UTC)16:33
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Properties

Article ID: 954737 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB954737

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