Incorrect characters appear in a SQL Server Reporting Services report after you export it to a PDF file

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Article ID: 955495 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows XP or Windows Server 2003, you export a SQL Server Reporting Services report that contains Asian characters to a Portable Document Format (PDF) file. When you view the report on a Windows Vista-based computer, incorrect characters appear in the report.

This problem also occurs if you export the report on a computer that is running Windows Vista, and then you view the report on a computer that is running Windows XP or Windows Server 2003.

This problem may occur in the following products:
  • SQL Server 2008 Reporting Services
  • SQL Server 2005 Reporting Services
  • SQL Server 2000 Reporting Services
This problem may also occur if the report contains non-English characters other than Asian characters.

CAUSE

This problem occurs because the glyph IDs for some non-English characters have changed in some font files in Windows Vista.

SQL Server 2008 Reporting Services does not support font embedding. Therefore, SQL Server 2008 Reporting Services relies on the glyph IDs to display the characters.

RESOLUTION

The fix for this issue was first released in Cumulative Update 1. For more information about how to obtain this cumulative update package for SQL Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
956717 Cumulative update package 1 for SQL Server 2008
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
956909 The SQL Server 2008 builds that were released after SQL Server 2008 was released

WORKAROUND

To work around this problem, install the same versions of the font files on the server computer and on the client computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 955495 - Last Review: March 19, 2009 - Revision: 3.0
APPLIES TO
  • Microsoft SQL Server 2008 Reporting Services
  • Microsoft SQL Server 2005 Reporting Services
  • Microsoft SQL Server 2000 Reporting Services
Keywords: 
sql2008relnotereportingservices sql2008relnote kbtshoot kbexpertiseadvanced kbprb KB955495

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