Some removable USB cartridge disk drives are not recognized as available backup destinations by the built-in backup application in Windows Vista

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Article ID: 955561 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Vista, you use the built-in backup application to back up data to a removable USB cartridge disk drive. However, your removable USB cartridge disk drive is not recognized as an available backup destination. If you use the Backup and Restore Center tool or the Back Status and Configuration tool on a Windows Vista-based computer, the removable USB cartridge disk drive does not appear in the On a hard disk, CD, or DVD list.

CAUSE

This problem occurs because the system incorrectly recognizes some removable USB cartridge disk drives as unsupported backup destinations.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008 computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Disk.sys6.0.6001.2222555,35218-Jul-200803:28x86
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Disk.sys6.0.6001.2222568,66418-Jul-200805:02x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Disk.sys6.0.6001.22225131,64018-Jul-200804:55IA-64

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,802
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_2_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,969
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_3_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,807
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_4_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,807
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File nameX86_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_fa3f822f8d55d6e0.manifest
File versionNot Applicable
File size1,659
Date (UTC)22-Jul-2008
Time (UTC)00:00
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_565e1db345b34816.manifest
File versionNot Applicable
File size1,661
Date (UTC)22-Jul-2008
Time (UTC)05:04
PlatformNot Applicable
File namePackage_1_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,812
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_2_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,981
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_3_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,817
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_4_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,817
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable
File namePackage_for_kb955561_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)18-Jul-2008
Time (UTC)21:37
PlatformNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 955561 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB955561

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