You are not prompted to supply new credentials when you try to log on to a WebDav folder by using incorrect saved credentials in Windows Vista or in Windows Server 2008

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Article ID: 981879 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Vista or Windows Server 2008, you use incorrect saved credentials to log on to a Web Distributed Authoring and Versioning (WebDAV) web folder. However, you are not prompted to supply new credentials in this situation.

For example, consider the following scenario:
  • In a domain environment, you host some documents on a Microsoft Office SharePoint site on a server. The SharePoint site is configured to use digest authentication.
  • On a Windows Vista or Windows Server 2008-based client that is not part of the domain, you use Windows Internet Explorer to access the SharePoint site.
  • You supply the correct credentials, and then you enable the Remember my password option. Then, you log on to the website successfully and save the credentials.
  • You visit the document library that stores the documents, and then you click Open with Windows Explorer.
  • You are prompted to supply your credentials again. You supply the correct credentials again, and then you enable Remember my password option. Then, you open the document library in Windows Explorer.
  • You change the password for the credential that you use.
  • You log on to the SharePoint site again. You supply the new password, and log on to the website successfully.
  • You visit the document library again, and then you click Open with Windows Explorer.
  In this scenario, you are not prompted to enter the correct password. Therefore, you cannot open the document library in Windows Explorer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.0.6001.2266555,29605-Apr-201016:29x86
Davclnt.dll6.0.6002.2237761,95205-Apr-201017:15x86
Mrxdav.sys6.0.6001.22665113,66405-Apr-201014:25x86
Webclnt.dll6.0.6001.22665199,16805-Apr-201016:32x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Davclnt.dll6.0.6001.2266573,72805-Apr-201016:38x64
Davclnt.dll6.0.6002.2237782,43205-Apr-201017:11x64
Mrxdav.sys6.0.6001.22665138,24005-Apr-201014:40x64
Webclnt.dll6.0.6001.22665216,57605-Apr-201016:42x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,375
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameX86_0fc9483f0f8c8ca1e73cbbf3eed5deb3_31bf3856ad364e35_6.0.6001.22665_none_993c515c2d512d62.manifest
File versionNot applicable
File size1,059
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameX86_363461adb57761ebc46ffec581754930_31bf3856ad364e35_6.0.6001.22665_none_520a0c4167f59563.manifest
File versionNot applicable
File size709
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameX86_61a17121e383dcca9371531ea25a9d0c_31bf3856ad364e35_6.0.6001.22665_none_55989af67fd5993a.manifest
File versionNot applicable
File size1,412
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameX86_9e6e6febc74e6ac24aeebd081a374100_31bf3856ad364e35_6.0.6002.22377_none_6997c3b8e5aa4c89.manifest
File versionNot applicable
File size709
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22665_none_941b31726b88f26a.manifest
File versionNot applicable
File size5,069
Date (UTC)05-Apr-2010
Time (UTC)18:08
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6002.22377_none_95f8d40268b5962d.manifest
File versionNot applicable
File size5,069
Date (UTC)05-Apr-2010
Time (UTC)20:46
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6001.22665_none_14f8ad6adf055c80.manifest
File versionNot applicable
File size13,642
Date (UTC)05-Apr-2010
Time (UTC)18:06
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6001.22665_none_557391efccfb5b67.manifest
File versionNot applicable
File size6,904
Date (UTC)05-Apr-2010
Time (UTC)18:09
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_081832cac1a4e6b7ebe138c27582e029_31bf3856ad364e35_6.0.6001.22665_none_c01e3fcf5654b9bf.manifest
File versionNot applicable
File size2,126
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameAmd64_5abadb56b3cb5cf7d41ba0a61df24a65_31bf3856ad364e35_6.0.6001.22665_none_3e0915d25781af0a.manifest
File versionNot applicable
File size2,478
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameAmd64_81beb05068c3c9659483da19a83590dd_31bf3856ad364e35_6.0.6002.22377_none_1af735cfee26a497.manifest
File versionNot applicable
File size1,066
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22665_none_f039ccf623e663a0.manifest
File versionNot applicable
File size5,087
Date (UTC)05-Apr-2010
Time (UTC)18:16
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6002.22377_none_f2176f8621130763.manifest
File versionNot applicable
File size5,087
Date (UTC)06-Apr-2010
Time (UTC)09:34
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6001.22665_none_711748ee9762cdb6.manifest
File versionNot applicable
File size13,906
Date (UTC)05-Apr-2010
Time (UTC)18:14
PlatformNot applicable
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6001.22665_none_b1922d738558cc9d.manifest
File versionNot applicable
File size6,934
Date (UTC)05-Apr-2010
Time (UTC)18:17
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,393
Date (UTC)06-Apr-2010
Time (UTC)12:28
PlatformNot applicable
File nameWow64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6001.22665_none_7b6bf340cbc38fb1.manifest
File versionNot applicable
File size8,609
Date (UTC)05-Apr-2010
Time (UTC)18:02
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22665_none_941b31726b88f26a.manifest
File versionNot applicable
File size5,069
Date (UTC)05-Apr-2010
Time (UTC)18:08
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6002.22377_none_95f8d40268b5962d.manifest
File versionNot applicable
File size5,069
Date (UTC)05-Apr-2010
Time (UTC)20:46
PlatformNot applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6001.22665_none_557391efccfb5b67.manifest
File versionNot applicable
File size6,904
Date (UTC)05-Apr-2010
Time (UTC)18:09
PlatformNot applicable

Properties

Article ID: 981879 - Last Review: July 5, 2010 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows HPC Server 2008
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
Keywords: 
kbexpertiseinter kbexpertiseadvanced kbqfe kbhotfixserver kbfix kbsurveynew kbautohotfix KB981879

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