Pocket PC connects only as Guest

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Article ID: 259954 - View products that this article applies to.
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SYMPTOMS

After you create a partnership and connect normally one or more times, your Pocket PC may suddenly begin connecting only as "Guest."

Instead of listing the Pocket PC device name (for example, "Pocket_PC"), the ActiveSync Status window lists "Guest." The device status displays "Connected," but none of the expected information types are listed. You can perform typical guest functions such as copying files, but you cannot synchronize the device.

CAUSE

This behavior can occur if you change the original device ID for the Pocket PC and then change it back to the original name.

The partnership information in the Pocket PC may not be properly updated if you do not "soft" reset the Pocket PC after you change the device ID. In this case, when you connect the device after changing the device ID, the device is unable to find the Repl.dat file for the correct partnership and defaults to a guest connection.

RESOLUTION

Perform a "soft" reset of the Pocket PC according the the manufacturer's instructions.

In the future, make sure to "soft" reset the Pocket PC if you change the device ID.

Properties

Article ID: 259954 - Last Review: February 28, 2014 - Revision: 6.3
APPLIES TO
  • Microsoft ActiveSync 4.0
  • Microsoft ActiveSync 3.6
  • Microsoft ActiveSync 3.1
  • Microsoft Windows Pocket PC with Windows CE 3.0
Keywords: 
kbnosurvey kbarchive kbenv kbprb KB259954

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