Article ID: 320872 - View products that this article applies to.
This article was previously published under Q320872
Web clients receive an error message similar to the following example when they try to submit a feedback form that is on your Web page:
Cannot run the FrontPage Server Extensions on this page:
This problem occurs if you create a page in Microsoft Office FrontPage 2003 or Microsoft FrontPage 2002 by using the Feedback Form template and then you save the page to a subfolder instead of saving it to the root folder of the Web site. When a client submits the form, the FrontPage Save Results component tries to save the results to the wrong location. For example, if you saved the feedback page to a subfolder named Test, the Save Results component tries to save the results to the Test/_private folder, which does not exist.
To resolve this problem, follow these steps:
By default, the Save Results component in the Feedback Form template saves the results to a text file named _private/Feedback.txt in the root of your Web. By default, if you save the feedback page to a subfolder, the Save Results component points to a _private folder relative to the subfolder--a _private folder that does not exist--instead of to the _private folder in the root of your Web.