Event 7000 Occurs When Attempting to Start Exchange Services

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Article ID: 277770 - View products that this article applies to.
This article was previously published under Q277770
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SYMPTOMS

When you attempt to start Exchange services that run in the Inetinfo.exe tool, you may receive the following error message:
Error 1083: The executable program that this service is configured to run in does not implement the service.
The following event is logged in the system event log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/23/2000
Time: 10:03:03 AM
User: N/A
Computer: SERVER12345
Description: The Microsoft Exchange Service name service failed to start due to the following error: The executable program that this service is configured to run in does not implement the service.
This issue occurs when you start the following services:
  • Simple Mail Transport Protocol (SMTP)
  • Network News Transport Protocol (NNTP)
  • Post Office Protocol version 3 (POP3)
  • Internet Message Access Protocol version 4 (IMAP4)
  • Microsoft Exchange Routing Engine

CAUSE

This issue can occur because these services have not been configured to run in the Inetinfo.exe tool. They have been either configured to run in the Dllhost.exe tool, or not configured to run in any tool.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this issue, follow these steps:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\InetInfo\Parameters\DispatchEntries
  3. Click the value for the service that you attempted to start.
  4. On the Edit menu, click Multi String, and then add the following values:
    Ldapsvc
    Smtpsvc
    Nntpsvc
    Imap4svc
    Pop3svc
    Resvc
  5. Click OK.
  6. Quit Registry Editor.
  7. Start Administrative Tools, click Services, and then restart the Internet Information Service (IIS) Administrator service.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Properties

Article ID: 277770 - Last Review: December 3, 2007 - Revision: 3.6
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kbbug kberrmsg kbfix KB277770

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