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File Appears to Be Downloading but Is NotArticle ID: 301716 - View products that this article applies to. This article was previously published under Q301716 On This PageSYMPTOMS
When you attempt to download a file from a Web site, the Copying dialog box may appear (containing two folder icons with page images moving between them), but the File Download dialog box may not appear.
In this case, you may be unable to download a file. CAUSE
This behavior can occur if McAfee Safe & Sound is installed on your computer.
RESOLUTION
To resolve this issue, use one of the following methods.
Method 1Contact McAfee for more information about this issue, and for possible updates to the program.For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416
(http://support.microsoft.com/kb/65416/EN-US/
)
Hardware and Software Third-Party Vendor Contact List, A-K60781
(http://support.microsoft.com/kb/60781/EN-US/
)
Hardware and Software Third-Party Vendor Contact List, L-P60782
(http://support.microsoft.com/kb/60782/EN-US/
)
Hardware and Software Third-Party Vendor Contact List, Q-ZMethod 2To work around this issue, remove McAfee Safe & Sound from your computer. To do this, follow these steps:
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. PropertiesArticle ID: 301716 - Last Review: January 31, 2007 - Revision: 3.1 APPLIES TO
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