Article ID: 138788 - View products that this article applies to.
This article was previously published under Q138788
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
Windows reports a random "Fatal Exception 0x has occurred at xxxx:xxxxxxx" error message even though your previous version of Windows or Windows for Workgroups did not.
A common cause for this error messages is faulty physical memory (RAM) on the computer. The following are reasons why your previous version of Windows may appear to run smoothly while Windows may report a random "Fatal Exception 0x has occurred at xxxx:xxxxxxx" error message:
To resolve these errors, it is often necessary to replace the RAM and/or system board (motherboard). In some circumstances it may be possible to alter CMOS settings, such as Memory Wait States, to run Windows successfully. In other cases, disabling the motherboard L2 cache allows Windows to run. For information about how to edit CMOS settings, please view your computer documentation or contact your hardware manufacturer.
For additional information about how to identify if your issue is faulty RAM, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/181862/EN-US/ )Specifying Amount of RAM Available to Windows Using MaxPhysPage
134503Note that you may want to restart Windows in Safe mode to see if the errors persist. If they do not, the problem may be a software or driver problem, in which case the information above may not apply. For additional information about how to troubleshoot fatal exception errors, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/134503/EN-US/ )Parity Error Messages May Indicate Bad Memory
(http://support.microsoft.com/kb/192926/EN-US/ )How to Perform Clean-Boot Troubleshooting for Windows 98
(http://support.microsoft.com/kb/156126/EN-US/ )Troubleshooting Windows 95 Using Safe Mode
Fatal exception errors are similar to EMM386 exception errors. For example, fatal exception error 0C is generally equivalent to EMM386 exception error 12 or a stack fault.
Article ID: 138788 - Last Review: January 19, 2007 - Revision: 2.1