Article ID: 193354 - View products that this article applies to.
This article was previously published under Q193354
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
When you use Microsoft Picture It! Express or Microsoft Paint to save an image as a Joint Photographic Experts Group (JPEG) file, the file may not be saved. The program may appear to save the file, but it may not be listed in the folder in which you chose to save it. Also, when you attempt to open a JPEG file in Paint, you may receive the following error message:
Paint cannot read this file.
This is not a valid bitmap file, or its format is not currently supported.
This behavior can occur if the JPEG graphics filter is missing or damaged, or if the registry entries for the JPEG graphics filter are missing or damaged.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
To resolve this issue, remove Picture It! Express, rename the JPEG graphics filter, remove the JPEG graphics filter registry entries, and then reinstall Picture It! Express. To do so, use the following steps:
Article ID: 193354 - Last Review: January 23, 2007 - Revision: 1.2