Article ID: 2663873
When connecting to the Microsoft Application Virtualization (App-V or SoftGrid) Management Web Service from the App-V Management Console, you receive the following error message:
Unexpected error occurred.
Please report the following error code to your system administrator.
Error code: 0000C800
This can occur if TCP/IP is disabled in SQL Server Configuration Manager under SQL Server Network Configurationon the App-V Database SQL Server.
On the SQL Server where the App-V Database resides, launch SQL Server Configuration Manager, navigate and expand the SQL Server Network Configuration node and enable the TCP/IP protocol on the SQL instance that hosts the App-V Database.
On a default install of SQL there will be a Protocols for MSSQLSERVER listed under SQL Server Network Configuration. Highlight Protocols for MSSQLSERVER, right click on TCP/IP in the right hand pane and choose Enable from the Context Menu.
Other articles related to this specific App-V SQL Server connectivity error are below:
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;930565)Error message when you connect to the App-V (SoftGrid) Management Web Service from the App-V (SoftGrid) Management Console: "Error code: 0000C800" - http://support.microsoft.com/default.aspx?scid=kb;EN-US;930565
SoftGrid Management Console Intermittently Crashes With 0000C800 or 0000C81D Errors - http://blogs.technet.com/b/appv/archive/2007/09/13/softgrid-management-console-intermittently-crashes-with-0000c800-or-0000c81d-errors.aspx
App-V 4.5 Remote Console Configuration Guide - http://blogs.technet.com/b/appv/archive/2009/04/21/app-v-4-5-remote-console-configuration-guide.aspx
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2663873 - Last Review: January 16, 2012 - Revision: 4.0