[SDP 3][2c425a45-1620-42a4-ae4d-63b453394935] Microsoft Outlook Support Diagnostic

Original KB number:   2680810

Summary

This Support Diagnostics Platform (SDP) manifest file collects configuration settings, registry keys, client networking configuration information, event logs, and important file details that are used by Outlook.

Also, to help troubleshoot common support issues, a series of configuration checks are run to check whether you may be encountering the conditions that are specified by the checks.

Note

When you run the Outlook Support Diagnostic, you may be prompted to select a version of Microsoft Office if you have both Office 20013 (Click-to-Run) and an earlier version of Office installed. Make sure that you select the version in which you are experiencing a problem with Outlook.

Screenshot of selecting Office version in the Outlook Support Diagnostic.

On the Data Collection Options page, you are prompted to select either Full or Custom for the data collection. Always select the Full option unless you receive other advice from a support engineer.

Screenshot of Data Collection Options.

Note

Depending on your version of Windows and the updates you have installed, you may also be prompted to install Microsoft .NET Framework 4.5.2 (Web Installer).

.NET Framework 4.5 (or later) is required by the Microsoft Office Configuration Analyzer Tool 2.0 which is the main diagnostic engine utilized by this support diagnostic package.

Note

If Microsoft Office Configuration Analyzer Tool (OffCAT) 2.0 is not installed when you run this support diagnostic package, you will be prompted to keep or uninstall it when the support diagnostic package has finished running. For more information about the OffCAT tool, see Office Configuration Analyzer Tool (OffCAT) information.

More information

Notes

  • This diagnostic can be used on the following versions of Windows:

    • Windows 8
    • Windows 7
    • Windows Vista
    • Windows XP
    • Windows Server 2003
    • Windows Server 2008
  • All file names in the data collection are prefaced with <ComputerName>. This placeholder represents the name of the computer on which the Microsoft Support Diagnostic Tool is run.

  • Some file names in the data collection include <full path>. This placeholder represents the full path of the file on the hard disk.

Third-party add-ins that are installed for Outlook

Description File name
TXT file containing a list of third-party add-ins {Computername}_3rd_party_addins.txt
TXT file containing a list of Microsoft add-ins {Computername}_msft_addins.txt

Third-party modules that are running under Outlook

Description File name
TXT file containing a list of third-party modules running under the selected process {Computername}_3rd_party_Modules.txt

Performance details about installed COM add-ins in Outlook 2013

Description File name
TXT file containing details about add-in load times, disabled add-ins, and managed COM add-ins in Outlook 2013 {Computername}_Outlook_AddIn_Performance_Details.txt

Autodiscover configuration information

Note

The diagnostic uses the default Outlook profile that is configured on your computer to retrieve this information.

Description File name
Autodiscover configuration {Computername}_Autodiscover.xml
Autodiscover related settings in the registry {Computername}_AutodiscoverSettings.txt

Autorun information

For more information about the Autoruns utility that is used to collect this information, go to Autoruns for Windows v13.98.

Description File name
Autorun information in .htm file format {Computername}_Autoruns.htm
Autorun information in .xml file format {Computername}_Autoruns.xml

Background Intelligent Transfer Service (BITS) information

BitsAdmin log and registry data that is related to BITS

Description File name
BitsAdmin Command to display current jobs. {Computername}_BitsClient_bitsadmin-list-allusers-verbose.txt
BITS Client Registry Keys {Computername}_BitsClient_reg.txt

CalCheck Tool logging

Log file from the CalCheck tool.

For more information about the CalCheck tool, see Information about the Calendar Checking Tool for Outlook (CalCheck).

Description File name
Text file containing the results from the CalCheck tool. {Computername}_CalCheck.log

Details on Click-to-run installations of Office 2013

Configuration-related information about Office 2013 Click-to-run installations.

Description File name
Text file containing Click-to-run configuration details. {Computername}_Click-To-Run_Details.txt

Outlook-Exchange delegate configuration

Note

The diagnostic uses the default Outlook profile that is configured on your computer to retrieve this information.

Description File name
Delegate configuration details. File is in .txt format. {Computername}_DelegateInfo.txt

Environment variables

Text file that contains environment variables and their values. The same set of environment variables is a subset of the values that are displayed by running the Set command in a command prompt window.

Description File name
Text file containing environment variables and their values. {Computername} _EnvironmentVariables.txt

Application log

Events from the last 15 days that were recorded in additional formats (.csv, and .txt) and in the full Application log (.evtx).

Description File name
Export of the Application event log in .csv format. {Computername}_evt_Application.csv
Export of the Application event log in .evtx format. Use Event Viewer to read. {Computername}_evt_Application.evtx
Export of the Application event log in .txt format. {Computername}_evt_Application.txt

BITS event log

Events from the last 15 days are recorded in additional formats (.csv, and .txt) and in the full System log (.evtx).

Description File name
Export of the Bits-Client Operational event log in .csv format. {Computername}_evt_BitsClient-Operational.csv
Export of the Bits-Client Operational event log in .evtx format. Use Event Viewer to read. {Computername}_evt_BitsClient-Operational.evtx
Export of the Bits-Client Operational event log in .txt format. {Computername}_evt_BitsClient-Operational.txt

Microsoft Office Alerts log files

Events over the last five (5) days from the Microsoft Office Alerts log files.

Description File name
Export of the Microsoft Office Alerts event log file in .csv format. {Computername}_evt_OAlerts.csv
Export of the Microsoft Office Alerts event log file in .evtx format. {Computername}_evt_OAlerts.evtx
Export of the Microsoft Office Alerts event log file in .txt format. {Computername}_evt_OAlerts.txt

System log

Events from the last 15 days are recorded in additional formats (.csv, and .txt) and in the full System log (.evtx).

Description File name
Export of the System log in .csv format. {Computername}_evt_System.csv
Export of the Application log in .evtx format. {Computername}_evt_System.evtx
Export of the Application log in .txt format. {Computername}_evt_System.txt

Resultant Set of Policy (RSoP) generated by GPResult.exe

Description File name
Output from running GPResult.exe. File is in .htm format. {Computername}_GPResult.htm
Output from running GPResult.exe. File is in .txt format. {Computername}_GPResult.tx

Updates that are installed on the computer

Description File name
List of updates that are installed on the client in .csv format. {Computername}_Hotfixes.csv
List of updates that are installed on the client in .htm format. {Computername}_Hotfixes.htm
List of updates that are installed on the client in .txt format. {Computername}_Hotfixes.txt

Identity logging

If "Identity" logging has been enabled, the diagnostic will collect the logs generated by this logging. This logging information is specific to Office 2013 account functionality configurable in the backstage.

Description File name
Zip file containing the MsoidLiteTrace log file and MsoCredProv.txt. {Computername}_IdentityLogging.zip

Internet Explorer proxy settings

Description File name
Text file summarizing the proxy settings on the Local Area Network (LAN) Settings dialog box. {Computername}_IE_Proxy_Settings.txt

Installed products on the computer

Description File name
List of installed products on the client in .csv format. {Computername}_Installed_Products.csv

Junk e-mail Safe Senders, Safe Recipients, and Blocked Senders lists

Note

The diagnostic uses the default Outlook profile to retrieve this information.

Description File name
Text file containing the entries from the Safe Senders, Safe Recipients, and Blocked Senders lists (junk e-mail settings). {Computername}_Junkmail_Settings.txt

Module signatures

Note

The diagnostic uses the default Outlook profile to retrieve this information.

Description File name
Text file containing the Authenticode signature status of each module loaded by the Outlook.exe process. {Computername}_Module_Signature_Status.txt

Microsoft add-ins installed for Outlook

Description File name
TXT file containing a list of Microsoft add-ins {Computername}_msft_addins.txt

Office Configuration Analyzer Tool (OffCAT) result files

For more information about the OffCAT tool, see Office Configuration Analyzer Tool (OffCAT) information.

Description File name
HTML version of the OffCAT scan. A shortcut to a locally saved copy of this file is also created on the user's desktop. {Computername}_OffCAT_Report.html
OffCAT version 1.2 scan result file. {Computername}_OffCAT_Results.xml
OffCAT scan log file. {Computername}_OffCAT_Results.xml.log
OffCAT version2 scan result file. {Computername}_OffCAT_Results.offx

Outlook configuration summary

Description File name
Text file that contains a summary report of profile settings {Computername}_Outlook_Configuration _Summary.txt

Processes that are running on the computer

Description File name
List of processes and related services that are running on the computer {Computername}_Processes.txt

Windows registry keys

Text files that contain exported keys from the Windows registry.

Description File name
HKEY_CURRENT_USER\Software\Microsoft\Exchange {Computername}_reg_Outlook_HKCU_Exchange.reg

{Computername}_reg_Outlook_HKCU_Exchange.txt
HKEY_CURRENT_USER\Software\Microsoft\Office {Computername}_reg_HKCU_Office.reg

{Computername}_reg_HKCU_Office.txt
HKEY_CURRENT_USER\Software\Policies {Computername}_reg_HKCU_Policies.reg

{Computername}_reg_HKCU_Policies.txt
HKEY_LOCAL_MACHINE\Software\Clients

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Clients
{Computername}_reg_Outlook_HKLM_Clients.reg

{Computername}_reg_Outlook_HKLM_Clients.txt
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows Messaging Subsystem
{Computername}_reg_Outlook_MsgSubSys.reg

{Computername}_reg_Outlook_MsgSubSys.txt

Note For Outlook 2013 only, the following 2 files are generated:

{Computername}_HKCU_Outlook2013_Profiles.reg

{Computername}_HKCU_Outlook2013_Profiles.txt
HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-124525095-708259637-1543119021-5094

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-124525095-708259637-1543119021-5094
{Computername}_reg_RoamingProfileSettings.reg

{Computername}_reg_RoamingProfileSettings.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
{Computername}_reg_HKLM_IFEO.reg

{Computername}_reg_HKLM_IFEO.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office
{Computername}_reg_HKLM_Office.reg

{Computername}_reg_HKLM_Office.txt
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Office {Computername}_reg_HKLM_Policies.reg

{Computername}_reg_HKLM_Policies.txt

Networking details

Description File name
Text file containing network-related parameters. {Computername}_SMB-Info.txt
Text file containing TCP/IP related information from the computer. {Computername}_TcpIp-Info.txt

Information about important Outlook and MAPI files

Text and .csv files that contain details about important files used by Outlook. File details include the following:

  • Version
  • Location
  • Description
  • Size
  • Date
  • Company
Description File name
Details on the files in Office specific folders (for example, Office14) in the \Program Files\Common Files\Microsoft Shared folder. {Computername}_sym_CommonProgramFilesOffice.csv

{Computername}_sym_CommonProgramFilesOffice.txt
Details on the files in the \Program Files\Common Files\System folder. {Computername}_sym_CommonProgramFilesSystem.csv

{Computername}_sym_CommonProgramFilesSystem.txt
Details on the files in the \Program Files\Common Files\Microsoft Shared\VSTO folder. {Computername}_CommonProgramFilesVSTO.csv

{Computername}_CommonProgramFilesVSTO.txt
Details on the files in Office specific folders (for example, Office14) in the \Program Files (x86)\Common Files\Microsoft Shared folder. {Computername} _sym_CommonProgramFilesx86Office.csv

{Computername} _sym_CommonProgramFilesx86Office.txt
Details on the files in the \Program Files (x86)\Common Files\System folder. {Computername}_sym_CommonProgramFilesx86System.csv

{Computername}_sym_CommonProgramFilesx86System.txt
Details on the files in the \Program Files (x86)\Common Files\Microsoft Shared\VBA folder. {Computername}_CommonProgramFilesx86VBA.csv

{Computername}_CommonProgramFilesx86VBA.txt
Details on the files in the \Program Files (x86)\Common Files\Microsoft Shared\VSTO folder. {Computername}_CommonProgramFilesx86VSTO.csv

{Computername}_CommonProgramFilesx86VSTO.txt
Details on the files in Office specific folders (for example, Office14) in the \Program Files\Microsoft Office or \Program Files (x86)\Microsoft Office folder. {Computername}_sym_ProgramFilesOffice.csv

{Computername}_sym_ProgramFilesOffice.txt
Details on the files in Office specific folders (for example, Office14) in the \Program Files\Microsoft Office\Office14\Addins or \Program Files (x86)\Microsoft Office\Office14\Addins folder. {Computername}_sym_ProgramFilesOfficeAddins.csv

{Computername}_sym_ProgramFilesOfficeAddins.txt
Details on the dll files in the \Windows\system32 folder. {Computername}_sym_System32.csv

{Computername}_sym_System32.txt
Details on the dll files in the \Windows\SysWow64 folder. {Computername}_sym_Syswow64.csv

{Computername}_sym_Syswow64.txt
Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonx64 folder and its subfolders. Files are only collected on Click-to-Run installations of Office 2013. {Computername}_Sym_C2R_ProgramFilesCommonx64.CSV
{Computername}_Sym_C2R_ProgramFilesCommonx64.TXT
Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonx86 folder and its subfolders. Files are only collected on Click-to-Run installations of Office 2013. {Computername}_Sym_C2R_ProgramFilesCommonx86.CSV
{Computername}_Sym_C2R_ProgramFilesCommonx86.TXT

DLL files that are running under the Outlook.exe process

Description File name
List of DLL files that are currently running under the Outlook.exe process. File is in .csv format. {Computername}_sym_Outlook_Process.csv
List of DLL files that are currently running under the Outlook.exe process. File is in .txt format. {Computername}_sym_Outlook_Process.txt

Robust Office Inventory Scan output

Description File name
Text file that contains a list of all installed applications of the supported Office families. {Computername}_ROIScan.log
XML file that contains a list of all installed applications of the supported Office families. {Computername}_ROIScan.xml

Uploaded files

Zip file containing one or more files you elected to upload to Microsoft.

Description File name
Zip file containing the file(s) you selected to have uploaded to Microsoft. {Computername}_File.zip

References

Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform