Article ID: 815355 - View products that this article applies to.
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When you view a Calendar in the Day/Week/Month view or in the Day/Week/Month View With AutoPreview in Outlook 2002, the Free/Busy bar incorrectly displays Busy for the whole day.
This problem occurs when two events are scheduled for the same day in the Outlook 2002 Calendar. One is an all day event, and the other is a regular event that has a duration of 24 or more hours and a higher importance than the all day event.
Because the regular event has a higher importance than the all day event, the importance setting of the all day event is overridden and set to Busy.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------- 25-Nov-2002 09:50 10.0.4721.0 47,688 Recall.dll 08-Nov-2002 12:47 10.0.4705.0 121,416 Outlph.dll 06-Mar-2003 14:37 10.0.5104.0 40,960 Outlook.exe 11-Oct-2002 13:14 10.0.4608.0 92,744 Outlmime.dll 06-Mar-2003 16:26 10.0.5104.0 6,314,568 Outllib.dll 20-May-2002 20:27 10.0.4115.0 100,680 Outlctl.dll 27-Feb-2003 16:57 10.0.5025.0 543,304 Outlcm.dll 08-Aug-2002 18:22 10.0.4406.0 137,800 Impmail.dll 09-Jan-2003 13:31 10.0.4907.0 346,696 Exsec32.dll 19-Sep-2002 12:23 10.0.4517.0 105,032 Envelope.dll
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.