Article ID: 826957 - View products that this article applies to.
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Internet Message Access Protocol, Version 4rev1 (IMAP4) and Post Office Protocol version 3 (POP3) clients cannot access mail. You may also notice the following symptoms:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 19-Sep-2003 04:10 6.0.6512.0 90,112 Eximap4.dll 19-Sep-2003 04:10 6.0.6512.0 32,768 Expop3.dll 19-Sep-2003 04:11 6.0.6512.0 32,768 Exproto.dll 19-Sep-2003 03:23 6.0.6512.0 40,960 Febecfg.dll 19-Sep-2003 04:10 6.0.6512.0 32,768 Iisif.dll 19-Sep-2003 04:11 6.0.6512.0 135,168 Iisproto.dll 19-Sep-2003 04:12 6.0.6512.0 61,440 Imap4be.dll 19-Sep-2003 03:26 6.0.6512.0 319,488 Imap4evt.dll 19-Sep-2003 03:25 6.0.6512.0 126,976 Imap4fe.dll 19-Sep-2003 04:10 6.0.6512.0 126,976 Imap4svc.dll 19-Sep-2003 04:10 6.0.6512.0 36,864 Pop3be.dll 19-Sep-2003 03:26 6.0.6512.0 303,104 Pop3evt.dll 19-Sep-2003 03:25 6.0.6512.0 24,576 Pop3fe.dll 19-Sep-2003 04:08 6.0.6512.0 73,728 Pop3svc.dll 19-Sep-2003 03:26 6.0.6512.0 163,840 Protomsg.dll 11-Jul-2003 23:39 18.104.22.168 6,656 Spmsg.dll 24-Jun-2003 20:45 22.214.171.124 100,352 Spuninst.exe
To work around this issue, restart the computer. However, this is a temporary solution that may last only several hours.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
For additional information about other solutions to POP3 or IMAP access problems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/272492/ )PO272492 and IMAP clients are not authenticated on Exchange Server 2000
(http://support.microsoft.com/kb/233041/ )XIMS: IMAP client cannot log on using full DNS domain name