Article ID: 831711
When a client sends a Web Distributed Authoring and Versioning (WebDAV) request to a Microsoft Internet Information Services (IIS) server, a 500 internal server error may occur. The same request may succeed at other times.
Hotfix InformationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesThis hotfix requires Windows 2000 Service Pack 4
Restart RequirementYou must restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this Hotifx has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem is more likely to occur when the WebDAV request accesses a resource that is located in a folder that has a long path on the operating system. For example, the problem is more likely to occur when a document is located in the C:\Root\Data\WebDAV\Documents\MyData folder than when a document is located in the C:\Root folder.
Article ID: 831711 - Last Review: June 20, 2014 - Revision: 2.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.