Article ID: 891986 - View products that this article applies to.
When you try to open a file in Microsoft Office Word 2007 or in Microsoft Office Word 2003, the file does not open, and you receive an error message that is similar to the following:
The command cannot be performed because a dialog box is opened, click OK then close dialog-boxes to continue.
This problem may occur if the Officeav.dll file is corrupted or outdated. The Officeav.dll file is the Norton AntiVirus Office plug-in.
To resolve this problem, rename the Officeav.dll file. To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 891986 - Last Review: September 18, 2011 - Revision: 5.0