Article ID: 896989 - View products that this article applies to.
When you try to view the Computer Groups container in the Microsoft Operations Manager (MOM) 2005 Administrator Console, you receive the following error message:
Additionally, the following events are logged in the Application event log on the MOM Management Server.
0x800706be: The remote procedure call failed
Type: Application Error
Event ID: 4786
This problem occurs after you upgrade the operating system for a MOM 2005 Management Server from Microsoft Windows Server 2003 to Windows Server 2003 Service Pack 1 (SP1).
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/905416/ )How to obtain the latest Microsoft Operations Manager 2005 service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementThis hotfix restarts the MOM service on the Management Server.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 08-Apr-2005 18:26 5.0.2749.21 4,041,456 Dasserver.dll
Installation informationYou must install this hotfix on each MOM 2005 Management Server that is running Windows Server 2003 SP1 or later Windows Server 2003 service packs. To install this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.
For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
905420For more information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/905420/ )List of bugs that are fixed in Microsoft Operations Manager 2005 service packs
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 896989 - Last Review: July 24, 2007 - Revision: 2.10