Article ID: 903937 - View products that this article applies to.
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When you use Microsoft Windows Embedded for Point of Service (WEPOS), you cannot send or receive Remote Assistance invitations.
This problem occurs because the files that are required for Remote Assistance invitations are not included in the original release of WEPOS.
To resolve this problem, download and install the following update.
The following file is available for download from the Microsoft Download Center:
Download the WePOS-KB903937.exe package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about WEPOS, visit the following Microsoft Web site: