Article ID: 931716 - View products that this article applies to.
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If you try to send a fax by using the Set priority: High option in Windows Vista, the fax is not sent. Additionally, you receive the following error message:
This problem occurs after an administrator has configured settings on a Microsoft Windows Server 2003-based computer to restrict you from sending high-priority faxes over the network from a Windows Vista-based client.
This message could not be sent. Access is denied
This issue occurs because the Set priority: High option is not removed from the Windows Fax and Scan component in Windows Vista. The Set priority: High option appears in Windows Vista even though a user has been restricted from sending high priority faxes.
To work around this issue, use one of the following methods:
How to let a user send high-priority faxes in Windows Server 2003
How to let a user send high-priority faxes in Windows Server 2008
Article ID: 931716 - Last Review: January 16, 2015 - Revision: 1.4