When users access their Free/Busy information, the Outlook Web Access service stops on the computer that is running Exchange 2007

Fix it for me

To enable the hotfix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

1. Exit Outlook 2007.

2. Start Registry Editor.

   • In Windows Vista, click Start , type regedit in the Start Search box, and then press ENTER.
     
     If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

   • In Windows XP, click Start, click Run, type regedit in the Open box, and then click
     OK.

3. Locate and then click to select the following registry subkey:

   HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences

4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.

5. Type CopyFolderEx, and then press ENTER.

6. Right-click CopyFolderEx, and then click Modify.

7. In the Value data box, type 1, and then click OK.
   
   Note After you set the CopyFolderEx DWORD value to 1, the properties in the exclusion list are not overwritten when a mailbox is imported.

8. On the File menu, click Exit to exit Registry Editor.

9. Restart the computer.

Now go to the "Did this fix the problem?" section.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.