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Thank you for your interest in Microsoft Fix it. We're working hard to automate solutions to common software problems in an easy, intuitive way that is available when and where you need it. So whether you are looking for a solution in help or support content, or an error report, Fix it provides a way to apply automated fixes, workarounds, or configuration changes so you don’t have to perform a long list of manual steps yourself.

Featured Diagnose and Repair Solutions for Windows

Your CD/DVD drive cannot read or write media
Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media in Windows.

Printing problems and printing errors
Automatically diagnose and repair when you cannot print, or for problems installing a printer, connecting to a network printer and related errors.

Diagnose and fix problems with sound and audio
Automatically diagnose and repair problems with sound and audio on your computer or when your computer does not play sound.

Common system maintenance tasks
Automatically detect and fix common maintenance problems such as broken desktop shortcuts, unused icons, disk volume errors, and incorrect system time display.

Problems with overall system speed and performance
Automatically diagnose and fix causes of poor system performance, such as the power saver setting, multiple anti-virus programs running, multiple startup programs running, and too many users logged on to the computer.

For quick access to specific solutions and information, view the Fix it Solutions Page or try our Vista Sidebar gadget.

Windows

Find and fix common problems

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Appearance and Personalization

Windows Vista Aero Glass visual effects are not working
Automatically diagnose and repair problems when the visual Aero Glass effects, themes, and transparencies are not working on your computer.

Files, Folders, and Search

Diagnose and repair Windows File and Folder Problems automatically
Automatically diagnose and repair problems with files and folders in Windows, like deleting files or folders from the recycle bin, or trying to copy, move, rename or delete a file.

Hardware, CD/DVD, Sound and Print

Hardware devices not detected or not working
Automatically diagnose and repair problems when the Device Manager does not detect your hardware, audio, USB and other devices, or when your devices are disabled or not working.

Your CD/DVD drive cannot read or write media
Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media in Windows.

Diagnose and fix problems with sound and audio
Automatically diagnose and repair problems with sound and audio on your computer or when your computer does not play a sound.

Printing problems and printing errors
Automatically diagnose and repair when you cannot print, or for problems installing a printer, connecting to a network printer and related errors.

Networking, e-mail, and getting online

Diagnose and fix Windows Firewall service problems automatically
Automatically repair Windows Firewall problems, such as Windows fails to start Windows Firewall service (0x5) or Windows remote assistance is not working.

Performance and Maintenance

Daylight Saving Time (DST) and Windows Time Zone problem solving
Troubleshoot and fix Daylight Saving Time (DST) issues and automatically update and repair problems with Time Zones in Windows like missing time zones.

Pictures and Video

Windows Photo and Slideshow Problems
Automatically diagnose and repair problems when showing photos and slideshows with Windows Photo Gallery and Screensaver.

System and Security

Video freezes or crashes in Internet Explorer or Windows programs
Automatically diagnose and identify codecs that may cause Windows to become unstable or to stop responding. Windows uses codecs to allow users to view digital audio and video streams in Windows, Internet Explorer, and media players.

Common system maintenance tasks
Automatically detect and fix common maintenance problems such as broken desktop shortcuts, unused icons, disk volume errors, and incorrect system time display.

Problems with power usage and battery life
Automatically detect system settings that can affect power usage, such as timeout and sleep settings, display settings, and screensavers, and restore them to their default settings.

Windows Search is not working or searches are slower
Automatically diagnose and repair problems with Windows Search when searches are slower, search is not finding all items, or the Windows Search service failed, is not running or shut down unexpectedly.

Windows Update

Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
How to troubleshoot problems that you may experience when you try to activate a 2007 Office suite
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and application.
How to troubleshoot startup problems in Excel
Describes how to troubleshoot startup problems that you may experience when you start Excel. Provides links to other Knowledge Base articles that discuss known startup problems in more detail.
The Microsoft Exchange System Attendant service may not come online if the RootVer registry value is invalid on a server that is running Exchange Server 2003
Describes a problem in which the Microsoft Exchange System Attendant service may not come online in Exchange Server 2003 if the RootVer registry value is invalid.
How to configure an authoritative time server in Windows Server
Explains how to configure the Windows Time service in Windows Server 2008 R2, in Windows Server 2008, and in Windows Server 2003. Provides information about troubleshooting and Windows Time service synchronization.
How to obtain the latest Windows XP service pack
Describes the Windows XP service packs along with the fixes that are included in the service packs.
How to solve Internet Explorer 8 installation problems
Use this Microsoft Fix it solution to automatically fix common problems that cause Internet Explorer 8 Setup to fail, and use the manual steps in this article to troubleshoot other problems that might cause Setup to fail.
MS10-035: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user uses Internet Explorer to view a specially crafted Web page.
How to disable and re-enable hibernation on a computer that is running Windows
Explains how to turn off the hibernation feature in Windows.
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates
Describes a problem that occurs when you use the Windows Update Web site or the Microsoft Update Web site to install updates, and you receive error code 0x80070643 or error code 0x643. Includes a resolution.
The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows 7, Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP
Discusses the release of the Malicious Software Removal Tool to help remove specific prevalent malicious software from computers that are running Windows 7 Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP.
Authentication fails when client computers use Internet Explorer 7 to authenticate with an upstream ISA Server computer through a downstream ISA Server computer that does not require authentication
Fixes a problem that occurs in ISA Server 2006 and in ISA Server 2004. Specifically, authentication fails when client computers use Internet Explorer 7 to authenticate with ISA Server computers in a downstream-upstream proxy server configuration.
Error message when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0: "Installation of this Update Rollup for Microsoft Dynamics CRM (KB927751) is required to continue"
Describes a problem that occurs when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0. Provides a resolution.
MS10-046: Vulnerability in Windows Shell could allow remote code execution
A vulnerability in Windows Shell could allow remote code execution.
Error code "0x80070646," "646," or "1606" when you try to install Office updates
Describes a problem that occurs when you try to install Office updates through Windows Update or Microsoft Update. Specifically, you receive an error code. Provides both an automatic fix and a manual fix for this problem.
You cannot connect to a remote computer or start a remote application when you use Terminal Services Web Access or Remote Web Workspace on a Windows XP SP3-based or Windows Small Business Server 2003 SP1-based computer
Describes a workaround for an issue in which you cannot connect to a remote computer or start a remote application when you use TS Web Access or Remote Web Workspace. Occurs because of an ActiveX control issue.
I cannot open Help files that require the Windows Help (WinHlp32.exe) program
Starting with Windows Vista, the Windows Help program is no longer included with Windows operating systems.
Microsoft Security Advisory: Vulnerability in Internet Explorer could allow information disclosure
Provides a link to Microsoft Security Advisory (980088): Vulnerability in Internet Explorer could allow information disclosure.
Description of the Business Contact Manager for Office Outlook 2007 hotfix package: September 24, 2009
Describes the issue that is fixed in the Business Contact Manager for Office Outlook 2007 hotfix package that is dated September 24, 2009.
MS10-018: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user views a specially crafted Web page using Internet Explorer.
You receive an error message when you try to open a file type that was blocked byyour registry policy settings in Word 2010, in Word 2007, or in Word2003
Describes an issue in which you receive a message when you try to open a file type that has been blocked by an administrator in Word 2010, in Word 2007, or in Word 2003. Provides a resolution.
Error message when you use the Add Printer Wizard: "Operation could not be completed"
Describes the problem that occurs when you use the Add Printer Wizard to create a local printer or a remote network printer.
How can I disable changes in Windows Media Player that are introduced after I install security update 936782?
Microsoft has made in-depth changes to Microsoft Windows Media Player to help with security in social networking sites. This article helps you override these default changes.
MS09-054: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user views a specially crafted Web page by using Internet Explorer.
A Windows 7-based computer unexpectedly wakes from sleep at a certain time every day
Describes a problem in which a Windows 7-based computer unexpectedly wakes from sleep at the same time every day.

Windows

How do I remove cached user credentials that are used for PEAP authentication in Windows XP?
Describes how to remove the cached user credentials that are used for PEAP authentication in Windows XP.
Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
Mapped Drive Connection to Network Share May Be Lost
On a computer that runs one of the versions of Windows that is listed at the beginning of this article, if you map a drive to a network share, the mapped drive may be disconnected after a regular interval of inactivity, and Windows Explorer may display...
Error message when you run the "vssadmin list writers" command on a Windows Server 2003-based computer: "Error: 0x8000FFFF"
Resolves a problem that occurs when you use the "vssadmin list writers" command on a Windows Server 2003-based computer. You may receive an error message or the list may be blank.
Error message when you try to log on to a Windows Server 2003-based terminal server: "Windows cannot load the user's profile but has logged you on with the default profile for the system"
Describes a problem that may occur if many users are logged on to the terminal server. To resolve this problem, modify the registry to increase the PoolUsageMaximum value and the PagedPoolSize value.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office suite
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and application.
Some services do not start in Windows Vista
On Windows Vista computers, you find that the Windows Firewall service is not running. When you try to manually start the service, you get the error mentioned below. This problem may also occur for the DHCP Client service, or the “Diagnostic Policy...
How to troubleshoot startup problems in Excel
Describes how to troubleshoot startup problems that you may experience when you start Excel. Provides links to other Knowledge Base articles that discuss known startup problems in more detail.
Excel opens with an error or without displaying a workbook
Describes a problem where Excel does not open as expected when you try to open an Excel workbook (.xls file or .xlsx file) in Windows Explorer. Requires that you clear the "Ignore other applications" option to resolve the problem.
The Microsoft Exchange System Attendant service may not come online if the RootVer registry value is invalid on a server that is running Exchange Server 2003
Describes a problem in which the Microsoft Exchange System Attendant service may not come online in Exchange Server 2003 if the RootVer registry value is invalid.
How to configure an authoritative time server in Windows Server
Explains how to configure the Windows Time service in Windows Server 2008 R2, in Windows Server 2008, and in Windows Server 2003. Provides information about troubleshooting and Windows Time service synchronization.
How to obtain the latest Windows XP service pack
Describes the Windows XP service packs along with the fixes that are included in the service packs.
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Resolves the problem in which you move a sent e-mail message to a.pst file, and the message appears in the Outbox. A hot fix is available.
How to solve Internet Explorer 8 installation problems
Use this Microsoft Fix it solution to automatically fix common problems that cause Internet Explorer 8 Setup to fail, and use the manual steps in this article to troubleshoot other problems that might cause Setup to fail.
You receive an error message when you install an Office program or open an Office program or document
Describes an issue that occurs when the Everyone group of the Microsoft Office registry subkey is not set to full control when you install an Office program. Provides a resolution.
MS10-035: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user uses Internet Explorer to view a specially crafted Web page.
How to disable and re-enable hibernation on a computer that is running Windows
Explains how to turn off the hibernation feature in Windows.
The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows 7, Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP
Discusses the release of the Malicious Software Removal Tool to help remove specific prevalent malicious software from computers that are running Windows 7 Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP.
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates
Describes a problem that occurs when you use the Windows Update Web site or the Microsoft Update Web site to install updates, and you receive error code 0x80070643 or error code 0x643. Includes a resolution.
Authentication fails when client computers use Internet Explorer 7 to authenticate with an upstream ISA Server computer through a downstream ISA Server computer that does not require authentication
Fixes a problem that occurs in ISA Server 2006 and in ISA Server 2004. Specifically, authentication fails when client computers use Internet Explorer 7 to authenticate with ISA Server computers in a downstream-upstream proxy server configuration.
Installing a volume-licensed edition of Office 2010 causes a subscription to Office 2010 to enter Reduced Functionality Mode (RFM)
Describes the issue where a subscription to Office 2010 enters Reduced Functionality Mode (RFM) after you install a volume-licensed version of Office 2010.
Error message when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0: "Installation of this Update Rollup for Microsoft Dynamics CRM (KB927751) is required to continue"
Describes a problem that occurs when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0. Provides a resolution.
MS10-046: Vulnerability in Windows Shell could allow remote code execution
A vulnerability in Windows Shell could allow remote code execution.
You experience slow Web browsing performance on internal client computers that use Internet Security and Acceleration Server or Windows Essential Business Server 2008 to manage Web requests
Describes a Web browsing performance problem that may occur when the internal network is configured to use ISA Server or Windows Essential Business Server to manage Internet requests.
Error code "0x80070646," "646," or "1606" when you try to install Office updates
Describes a problem that occurs when you try to install Office updates through Windows Update or Microsoft Update. Specifically, you receive an error code. Provides both an automatic fix and a manual fix for this problem.

Windows Server

Find and fix common problems

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Performance and Maintenance

Internet Explorer

Find and fix common problems

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Internet Explorer Performance

Improve performance, safety and security in Internet Explorer
Automatically diagnose issues that may reduce safety in Internet Explorer or cause Internet Explorer to respond slowly or crash.

Internet Explorer freezes or crashes
Automatically diagnose and identify browser add-ons that may cause Internet Explorer to become unstable, to crash, or to stop responding. Browser add-ons may include tools, toolbars, assistants, and toys.

Internet Explorer Security

Microsoft Security Advisory: Vulnerability in Internet Explorer could allow information disclosure
Internet Explorer can be configured to lock down HTML content from particular network protocols in additional zones besides the Local Machine zone. This feature allows administrators to extend the same restrictions of the Local Machine Zone Lockdown to be applied to any content on any arbitrary protocol in any security zone.

Enterprise Products

Find and fix common problems

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Configuration Manager

Distribution Manager in System Center Configuration Manager 2007 Service Pack 1 may require several hours after startup before it begins to process packages
Fixes a problem in which Distribution Manager in System Center Configuration Manager 2007 Service Pack 1 takes a long time before it processes packages after it starts.
Stop error message when a Windows Server 2008-based computer randomly restarts: "0x000000BE ATTEMPTED_WRITE_TO_READONLY_MEMORY"
Fixes a problem in which a Windows Server 2008-based computer may randomly restart, and a Stop error message occurs: 0x000000BE ATTEMPTED_WRITE_TO_READONLY_MEMORY.

Exchange

Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
Excel opens with an error or without displaying a workbook
Describes a problem where Excel does not open as expected when you try to open an Excel workbook (.xls file or .xlsx file) in Windows Explorer. Requires that you clear the "Ignore other applications" option to resolve the problem.
The Microsoft Exchange System Attendant service may not come online if the RootVer registry value is invalid on a server that is running Exchange Server 2003
Describes a problem in which the Microsoft Exchange System Attendant service may not come online in Exchange Server 2003 if the RootVer registry value is invalid.
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Resolves the problem in which you move a sent e-mail message to a.pst file, and the message appears in the Outbox. A hot fix is available.
How to force Outlook 2010, Outlook 2007, or Outlook 2003 to resolve proxy addresses and custom properties in Cached Exchange Mode
Explains how to force Outlook to use the online Global Address List to resolve email alias or names in Cached Exchange Mode. This requires you add a registry key named "ANR Include Online GAL".
Services for Exchange Server 2007 or Exchange Server 2010 cannot start automatically after you install Exchange Server 2007 and Exchange Server 2010 on a global catalog server
Describes a problem in which Exchange 2007 services cannot start automatically after you install Exchange 2007 on a global catalog server. Provides several methods that you can use to work around this problem.
Event ID 1000 is logged when you configure Kerberos authentication between front-end and back-end servers that are running Exchange Server 2003
Describes a problem that occurs in Kerberos authentication between front-end and back-end Exchange Server 2003 servers when you use a disjointed name space. Provides a hotfix.
Error message when you try to reinstall Exchange 2007: "Could not find the default Administrative Group 'Exchange Administrative Group (FYDIBOHF23SPDLT)'"
Describes an issue in which you receive an error message when you try to reinstall Exchange 2007 after the default administrative group has been removed.
Error messages when you try to connect Outlook 2007 to Exchange Server: "The action cannot be completed" or "Your Microsoft Exchange Server is unavailable" or "Cannot start Microsoft Office Outlook"
Resolves a problem in which you cannot connect Outlook 2007 to Exchange Server. This problem occurs if the Outlook 2007 client computer does not have a gateway configured.
Microsoft Outlook may crash when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook
Describes a problem that occurs when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook. A hotfix that resolves this problem is available.
Network connectivity fails when you try to use Windows Vista behind a firewall device
Describes how to work around the issue that may occur if the firewall device has a problem with its implementation of IETF RFC 1323.
"Access Denied" Error Message When You Try to Use Outlook Web Access
When users try to log on the Microsoft Outlook Web Access (OWA), they may receive one of the following error messages: -or- -or-
How can I recover items that I have "hard deleted" in Outlook?
Describes how to recover items that are permanently deleted instead of being moved to the Deleted Items folder in Outlook (“hard deleted” items). You can recover hard deleted items from the Exchange computer if it is configured to retain deleted items.
How to set a limit on the number of SMTP messages in queues
Describes how to set a limit on the number of SMTP messages in queues.
An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
Describes an update that turns off default SNP features for Windows Server 2003-based and Small Business Server 2003-based computers.
SMTP / Routing Group connector state changes cause needless connector state toggling in Exchange 2000 Server
A Simple Mail Transport Protocol/Routing Group (SMTP/RG) connector may go into a "down" state temporarily, and then change within a minute to an "up" state after Advanced Queuing (AQ) retries the connector and determines that the SMTP/RG service on the...
How to configure Outlook to a specific global catalog server or to the closest global catalog server
Describes a problem where there is too much network traffic when Outlook tries to contact the global catalog server. Describes how to configure Outlook to a specific global catalog server or to the closest global catalog server.
Messages remain in an outbound queue until a non-delivery report is generated when you send e-mail to a remote domain
When you send e-mail messages to certain external domains, they may remain in an outbound queue on the Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server computer until a non-delivery report (NDR) is generated. Additionally, the following...
XCCC: "Server Error in '/OMA' Application" Error Message When You View the Outlook Mobile Access Web Site
When you try to view the Microsoft Outlook Mobile Access Web site on a server after you install Exchange Server 2003 on that server, you receive an error message that is similar to the following:
Update to permit the caching of incoming SMTP messages as IPM.Note in Exchange Server 2003
Provides a registry key to change the default behavior in Exchange Server 2003 to that of Exchange Server 5.5.
How to enable additional Exchange information store logging
You may need to enable additional Microsoft Windows NT Performance Monitor information store logging for troubleshooting purposes.
XADM: Security tab not available on all objects in System Manager
In Exchange System Manager, the Security tab is displayed in an object's properties. However by default, the Security tab is displayed only on the following objects: Address Lists Global Address Lists Databases (Mailbox stores and Public Folder stores)...
CPU usage by the Exchange System Attendant service on offline address list servers in a hosting environment increases to 50 percent
In a hosting environment where Microsoft Exchange Server 2003 computers are configured as offline address list servers, you may find that CPU usage by the Microsoft Exchange System Attendant service (Mad.exe) on each of the servers increases to 50...
A meeting update message or a meeting cancellation message from an Exchange 2003 user is not delivered to an Exchange 2007 user
Describes a problem in which you receive a "Unable to open for delivery" error in ESM, and event ID 327 is logged in the Application log in Exchange Server 2003 after an Exchange 2003 user updates or cancels a meeting request.
PowerShell commands for the Exchange 2007 Edge server role do not work as expected after you uninstall an update rollup or an interim update on the Edge server
Provides a workaround for the problem where PowerShell commands do not work as expected after you uninstall an update rollup or an interim update on an Exchange 2007 Edge server.

Forefront Server Security

You experience slow Web browsing performance on internal client computers that use Internet Security and Acceleration Server or Windows Essential Business Server 2008 to manage Web requests
Describes a Web browsing performance problem that may occur when the internal network is configured to use ISA Server or Windows Essential Business Server to manage Internet requests.

Internet Application Gateway

Endpoint detection fails when a client computer connects to IAG
Describes a problem in which endpoint detection fails when a client computer connects to Intelligent Application Gateway. Provides a resolution.

Microsoft Message Queuing

How to avoid routing queries with no routing servers in the site
When a client determines that the client site has no Microsoft Message Queuing (also known as MSMQ) routing servers, the client queries for site links and site gates to learn the enterprise topology. This occurs so that the client can make all the...

SharePoint

Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
Mapped Drive Connection to Network Share May Be Lost
On a computer that runs one of the versions of Windows that is listed at the beginning of this article, if you map a drive to a network share, the mapped drive may be disconnected after a regular interval of inactivity, and Windows Explorer may display...
Error message when you run the "vssadmin list writers" command on a Windows Server 2003-based computer: "Error: 0x8000FFFF"
Resolves a problem that occurs when you use the "vssadmin list writers" command on a Windows Server 2003-based computer. You may receive an error message or the list may be blank.
Error message when you try to log on to a Windows Server 2003-based terminal server: "Windows cannot load the user's profile but has logged you on with the default profile for the system"
Describes a problem that may occur if many users are logged on to the terminal server. To resolve this problem, modify the registry to increase the PoolUsageMaximum value and the PagedPoolSize value.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office suite
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and application.
Some services do not start in Windows Vista
On Windows Vista computers, you find that the Windows Firewall service is not running. When you try to manually start the service, you get the error mentioned below. This problem may also occur for the DHCP Client service, or the “Diagnostic Policy...
Excel opens with an error or without displaying a workbook
Describes a problem where Excel does not open as expected when you try to open an Excel workbook (.xls file or .xlsx file) in Windows Explorer. Requires that you clear the "Ignore other applications" option to resolve the problem.
How to troubleshoot startup problems in Excel
Describes how to troubleshoot startup problems that you may experience when you start Excel. Provides links to other Knowledge Base articles that discuss known startup problems in more detail.
The Microsoft Exchange System Attendant service may not come online if the RootVer registry value is invalid on a server that is running Exchange Server 2003
Describes a problem in which the Microsoft Exchange System Attendant service may not come online in Exchange Server 2003 if the RootVer registry value is invalid.
How to configure an authoritative time server in Windows Server
Explains how to configure the Windows Time service in Windows Server 2008 R2, in Windows Server 2008, and in Windows Server 2003. Provides information about troubleshooting and Windows Time service synchronization.
How to obtain the latest Windows XP service pack
Describes the Windows XP service packs along with the fixes that are included in the service packs.
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Resolves the problem in which you move a sent e-mail message to a.pst file, and the message appears in the Outbox. A hot fix is available.
You receive an error message when you install an Office program or open an Office program or document
Describes an issue that occurs when the Everyone group of the Microsoft Office registry subkey is not set to full control when you install an Office program. Provides a resolution.
MS10-035: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user uses Internet Explorer to view a specially crafted Web page.
How to disable and re-enable hibernation on a computer that is running Windows
Explains how to turn off the hibernation feature in Windows.
Installing a volume-licensed edition of Office 2010 causes a subscription to Office 2010 to enter Reduced Functionality Mode (RFM)
Describes the issue where a subscription to Office 2010 enters Reduced Functionality Mode (RFM) after you install a volume-licensed version of Office 2010.
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates
Describes a problem that occurs when you use the Windows Update Web site or the Microsoft Update Web site to install updates, and you receive error code 0x80070643 or error code 0x643. Includes a resolution.
Authentication fails when client computers use Internet Explorer 7 to authenticate with an upstream ISA Server computer through a downstream ISA Server computer that does not require authentication
Fixes a problem that occurs in ISA Server 2006 and in ISA Server 2004. Specifically, authentication fails when client computers use Internet Explorer 7 to authenticate with ISA Server computers in a downstream-upstream proxy server configuration.
The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows 7, Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP
Discusses the release of the Malicious Software Removal Tool to help remove specific prevalent malicious software from computers that are running Windows 7 Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP.
Error message when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0: "Installation of this Update Rollup for Microsoft Dynamics CRM (KB927751) is required to continue"
Describes a problem that occurs when you install Update Rollup 3 for Microsoft Dynamics CRM 3.0. Provides a resolution.
MS10-046: Vulnerability in Windows Shell could allow remote code execution
A vulnerability in Windows Shell could allow remote code execution.
You experience slow Web browsing performance on internal client computers that use Internet Security and Acceleration Server or Windows Essential Business Server 2008 to manage Web requests
Describes a Web browsing performance problem that may occur when the internal network is configured to use ISA Server or Windows Essential Business Server to manage Internet requests.
Error code "0x80070646," "646," or "1606" when you try to install Office updates
Describes a problem that occurs when you try to install Office updates through Windows Update or Microsoft Update. Specifically, you receive an error code. Provides both an automatic fix and a manual fix for this problem.
How to enable logging for the Outlook Hotmail Connector
Describes how to enable a log file for Outlook Hotmail Connector.
How to disable the keyboard Windows key
You can disable the Windows key that is now available on many new computer keyboards. This key usually provides shortcut access to the Start button or other Windows functions.

Windows Server

How do I remove cached user credentials that are used for PEAP authentication in Windows XP?
Describes how to remove the cached user credentials that are used for PEAP authentication in Windows XP.
Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
Mapped Drive Connection to Network Share May Be Lost
On a computer that runs one of the versions of Windows that is listed at the beginning of this article, if you map a drive to a network share, the mapped drive may be disconnected after a regular interval of inactivity, and Windows Explorer may display...
Error message when you run the "vssadmin list writers" command on a Windows Server 2003-based computer: "Error: 0x8000FFFF"
Resolves a problem that occurs when you use the "vssadmin list writers" command on a Windows Server 2003-based computer. You may receive an error message or the list may be blank.
Error message when you try to log on to a Windows Server 2003-based terminal server: "Windows cannot load the user's profile but has logged you on with the default profile for the system"
Describes a problem that may occur if many users are logged on to the terminal server. To resolve this problem, modify the registry to increase the PoolUsageMaximum value and the PagedPoolSize value.
How to troubleshoot startup problems in Excel
Describes how to troubleshoot startup problems that you may experience when you start Excel. Provides links to other Knowledge Base articles that discuss known startup problems in more detail.
The Microsoft Exchange System Attendant service may not come online if the RootVer registry value is invalid on a server that is running Exchange Server 2003
Describes a problem in which the Microsoft Exchange System Attendant service may not come online in Exchange Server 2003 if the RootVer registry value is invalid.
How to configure an authoritative time server in Windows Server
Explains how to configure the Windows Time service in Windows Server 2008 R2, in Windows Server 2008, and in Windows Server 2003. Provides information about troubleshooting and Windows Time service synchronization.
How to obtain the latest Windows XP service pack
Describes the Windows XP service packs along with the fixes that are included in the service packs.
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Resolves the problem in which you move a sent e-mail message to a.pst file, and the message appears in the Outbox. A hot fix is available.
How to solve Internet Explorer 8 installation problems
Use this Microsoft Fix it solution to automatically fix common problems that cause Internet Explorer 8 Setup to fail, and use the manual steps in this article to troubleshoot other problems that might cause Setup to fail.
You receive an error message when you install an Office program or open an Office program or document
Describes an issue that occurs when the Everyone group of the Microsoft Office registry subkey is not set to full control when you install an Office program. Provides a resolution.
MS10-035: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user uses Internet Explorer to view a specially crafted Web page.
How to disable and re-enable hibernation on a computer that is running Windows
Explains how to turn off the hibernation feature in Windows.
The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows 7, Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP
Discusses the release of the Malicious Software Removal Tool to help remove specific prevalent malicious software from computers that are running Windows 7 Windows Vista, Windows Server 2003, Windows Server 2008, or Windows XP.
Authentication fails when client computers use Internet Explorer 7 to authenticate with an upstream ISA Server computer through a downstream ISA Server computer that does not require authentication
Fixes a problem that occurs in ISA Server 2006 and in ISA Server 2004. Specifically, authentication fails when client computers use Internet Explorer 7 to authenticate with ISA Server computers in a downstream-upstream proxy server configuration.
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates
Describes a problem that occurs when you use the Windows Update Web site or the Microsoft Update Web site to install updates, and you receive error code 0x80070643 or error code 0x643. Includes a resolution.
MS10-046: Vulnerability in Windows Shell could allow remote code execution
A vulnerability in Windows Shell could allow remote code execution.
You experience slow Web browsing performance on internal client computers that use Internet Security and Acceleration Server or Windows Essential Business Server 2008 to manage Web requests
Describes a Web browsing performance problem that may occur when the internal network is configured to use ISA Server or Windows Essential Business Server to manage Internet requests.
MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Describes a problem in which the program does not start or returns a license-related error message if the Activation Licensing database is corrupted or if there is a conflict between MapPoint 2009 and a Microsoft Office template.
When you try to start MapPoint or Streets & Trips, you receive an error message: "A removable device or network share cannot be found"
Discusses that you receive an error message when you try to start MapPoint or Streets & Trips on a Windows-based computer or on a Windows Terminal Server client computer.
You cannot connect to a remote computer or start a remote application when you use Terminal Services Web Access or Remote Web Workspace on a Windows XP SP3-based or Windows Small Business Server 2003 SP1-based computer
Describes a workaround for an issue in which you cannot connect to a remote computer or start a remote application when you use TS Web Access or Remote Web Workspace. Occurs because of an ActiveX control issue.
How to disable the keyboard Windows key
You can disable the Windows key that is now available on many new computer keyboards. This key usually provides shortcut access to the Start button or other Windows functions.
How to troubleshoot an unsuccessful installation of Windows XP Service Pack 3
Describes how to troubleshoot errors that may occur when you try to install Windows XP Service Pack 3. Five troubleshooting methods are provided.
How can I disable changes in Windows Media Player that are introduced after I install security update 936782?
Microsoft has made in-depth changes to Microsoft Windows Media Player to help with security in social networking sites. This article helps you override these default changes.
You receive the following error message when you activate Flight Simulator X, Streets & Trips 2009, or MapPoint 2009: "An internal error has occurred (error code: 0xC004E01E)"
Describes that you receive an error message when you try to activate Flight Simulator X, Streets & Trips, or MapPoint on a computer that has Windows XP SP3 installed. A Windows XP update is available that resolves this problem.
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
This article describes how to remove your Office Suite when it fails to uninstall and provides a Fix it solution for one click resolution.
Troubleshoot activation issues for Microsoft games and mapping programs
Explains how to troubleshoot activation issues or error messages when you try to activate Games for Windows, Streets and Trips, or MapPoint.
MS09-054: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user views a specially crafted Web page by using Internet Explorer.
How to Clear the Windows Paging File at Shutdown
This article documents the method for clearing the Windows paging file (Pagefile.sys) during the shutdown process, so that no unsecured data is contained in the paging file when the shutdown process is complete. Note If you enable this feature, the...
Error message when you try to log on to Communicator 2007: "Outlook Integration Error"
Describes that you may receive an error message when you log on Communicator 2007. Provides a resolution.
Microsoft Security Advisory: Vulnerability in Internet Explorer could allow information disclosure
Provides a link to Microsoft Security Advisory (980088): Vulnerability in Internet Explorer could allow information disclosure.
Problems may occur when you try to open an Office document from a Web site hyperlink in a 2007 Office application
Describes a problem that occurs because 2007 Office applications use the Windows WebDAV Mini-Redirector Client to open URL-based files. Provides a resolution.
How to disable certain Internet Protocol version 6 (IPv6) components in Windows Vista, Windows 7 and Windows Server 2008
Provides step-by-step instructions for how to use the Windows registry to disable certain IPv6 components in Windows.
You cannot add a printer and you receive printer spooler error messages in Windows XP
Explains why you may receive "printer spooling" error messages or why you cannot add a printer, and provides a workaround.
How to enable Windows Installer logging
Windows includes a registry-activated logging service to help diagnose Windows Installer issues. This article describes how to enable this logging service. Note The registry entry in this article is valid for all Windows operating systems.
You receive an "Error 1606" error message when you try to install or remove a Microsoft program
Discusses an issue where you receive an "Error 1606" error message when you try to install or remove a program such as Streets and Trips, MapPoint, Picture It!, Digital Image Pro, or Money.
I cannot open Help files that require the Windows Help (WinHlp32.exe) program
Starting with Windows Vista, the Windows Help program is no longer included with Windows operating systems.
Services for Exchange Server 2007 or Exchange Server 2010 cannot start automatically after you install Exchange Server 2007 and Exchange Server 2010 on a global catalog server
Describes a problem in which Exchange 2007 services cannot start automatically after you install Exchange 2007 on a global catalog server. Provides several methods that you can use to work around this problem.
Fix printing problems by resetting the print spooler
...36988 36988 Microsoft Windows Server 2003, Web Edition 14232 Microsoft Windows Server 2003, Web Edition...36983 36983 Microsoft Windows Server 2003, Enterprise Edition...
Vulnerability in Help Center could allow remote code execution
MSRC
MS10-018: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user views a specially crafted Web page using Internet Explorer.
"Could not load type 'System.Security.Authentication.ExtendedProtection.ExtendedProtectionPolicy'" exception error after you install update 982167 or update 982168
Describes how to resolve a problem that can occur after you install update 982167 or 982168. The problem could occur on systems using dual branch servicing.
Extended Protection for Authentication
Resolves a vulnerability in the Microsoft Telnet service protocol that could allow an attacker to use credentials obtained to log back into affected systems. The attacker would then acquire user rights on a system.
You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services
Describes how to resolve a problem where a red X appears adjacent to an update after you try to download it from the Windows Update or Microsoft Update Web sites, or from a WSUS server.
Error message in Windows Vista when you try to rename a new subfolder in a shared folder on a network: "The <SharedFolderName> folder does not exist"
Describes an issue that occurs on Windows Vista-based computers that were deployed by using the SMS 2003 OSD Feature Pack Update. Provides a workaround.
How to configure daylight saving time for Microsoft Windows operating systems
Describes how to update a Windows-based computer to use the latest global time zone rules as of February 2007. Some Microsoft products do not accommodate the change for daylight saving time start dates and end dates in the United States in 2007.
How to troubleshoot definition update issues for Windows Defender
Describes how to troubleshoot the "Windows Defender Definitions haven't been updated" error message.
You cannot completely remove the Microsoft Office Live Meeting 2007 client or the Conferencing add-in for Microsoft Office Outlook by using the Windows installer program
The Microsoft Office Live Meeting 2007 client or the Conferencing add-in for Microsoft Office Outlook display one or more of the following symptoms: The Conferencing add-in for Microsoft Office Outlook does not load in the Microsoft Office Outlook...
How to enable and use the "Run As" command when running programs in Windows
In Microsoft Windows 2000 and in Windows XP, you can run programs as a different user than the currently-logged on user. To do this in Windows 2000, the RunAs service must be running, and to do this in Windows XP, the Secondary Logon service must be...
The BizTalk EDI/AS2 Runtime configuration may fail with error: DTS package BAM_DM_InterchangeStatusActivity already exists
When you install and configure a BizTalk Server group and you install BizTalk on a second server. In the Configuration Wizard, you create a new BizTalk Server group using the same SQL Server with unique database names. The BizTalk EDI/AS2 Runtime...
Error message when you try to reinstall Exchange 2007: "Could not find the default Administrative Group 'Exchange Administrative Group (FYDIBOHF23SPDLT)'"
Describes an issue in which you receive an error message when you try to reinstall Exchange 2007 after the default administrative group has been removed.
MS09-072: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user views a specially crafted Web page using Internet Explorer.
Event ID 1000 is logged when you configure Kerberos authentication between front-end and back-end servers that are running Exchange Server 2003
Describes a problem that occurs in Kerberos authentication between front-end and back-end Exchange Server 2003 servers when you use a disjointed name space. Provides a hotfix.
MS09-050: Vulnerabilities in SMB could allow remote code execution
Resolves vulnerabilities in Server Message Block Version 2 (SMBv2) that could allow remote code execution if an attacker sent a specially crafted SMB packet to a computer that is running the Server service.
New tabs open slowly in Internet Explorer 8 with the Skype 4.1 add-on installed
Discusses that new tabs open slowly in Internet Explorer 8 with the Skype 4.1 add-on installed. Provides several methods to resolve the problem.
Microsoft Security Advisory: Vulnerabilities in the Indeo codec could allow remote code execution: December 8, 2009
Provides a link to Microsoft Security Advisory (954157): Microsoft Security Advisory: Vulnerabilities in the Indeo codec could allow remote code execution.
How to configure and use Automatic Updates in Windows XP
Describes an issue where how to configure and use Automatic Updates in Windows XP.
It takes much longer than expected to download an e-mail message from a POP3 server in Outlook 2007 or in Outlook 2010
Describes an issue that occurs in Outlook 2007 and Outlook 2010 if a network hardware device, such as a router, does not support TCP Window Scaling. Provides a resolution.
Error messages when you try to connect Outlook 2007 to Exchange Server: "The action cannot be completed" or "Your Microsoft Exchange Server is unavailable" or "Cannot start Microsoft Office Outlook"
Resolves a problem in which you cannot connect Outlook 2007 to Exchange Server. This problem occurs if the Outlook 2007 client computer does not have a gateway configured.
"Stop 0x9F" or "Stop 0xFE" error on a Windows 7-based or Windows Vista-based computer that uses certain AMD USB EHCI host controllers
Fixes an issue in which you receive a Stop 0x9F error on a computer that uses certain AMD USB South bridge EHCI host controllers.
How do I open the firewall port for SQL Server on Windows Server 2008?
Describes how to open the firewall port for SQL Server on Windows Server 2008.
MS09-073: Description of the security update for Windows XP, Windows 2000, and Windows Server 2003: December 8, 2009
Resolves the issue where opening a Word document in WordPad can lead to remote code execution.
The "Meiryo Bold" font may be used on some Microsoft Input Method Editors (IME) User Interface components where the "Meiryo Regular" font is expected
Fixes an issue in which "Meiryo Bold" may be unexpectedly used on some Microsoft IME components after you install update KB975929 on Windows Vista or on Windows Server 2008.
How to configure Internet Explorer to open Office documents in the appropriate Office program instead of in Internet Explorer
Provides a resolution for an issue that occurs when you click an HTML link to a Microsoft Office file and Internet Explorer opens the file in Internet Explorer instead of opening the file in the appropriate Office program.
The Meiryo UI font is available for Windows Vista and for Windows Server 2008
Describes a new "Meiryo UI" Japanese font has been added to the "Meiryo" font family for Windows Vista and for Windows Server 2008. This new font lets applications display Japanese text more clearly in the new "Ribbon UI" component.
Microsoft Outlook may crash when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook
Describes a problem that occurs when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook. A hotfix that resolves this problem is available.
How to reset Internet Protocol (TCP/IP)
Explains how to use the NetShell utility to restore the TCP/IP stack to its original state that existed when the operating system was installed.
Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers
Describes an issue that occurs because the BROADCAST flag is enabled in Windows Vista DHCP discovery packets. A resolution is provided.
Network connectivity fails when you try to use Windows Vista behind a firewall device
Describes how to work around the issue that may occur if the firewall device has a problem with its implementation of IETF RFC 1323.
Error message when you try to access an administrative share on a Windows Vista-based computer from another Windows Vista-based computer that is a member of a workgroup: "Logon unsuccessful: Windows is unable to log you on"
Describes a behavior when you receive an error message when you try to access an administrative share on a Windows Vista-based computer from another Windows Vista-based computer that is a member of a workgroup: "Logon unsuccessful"
How do I reset Windows Update components?
Describes how to reset the Windows Update components
You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage"
Describes a problem where you receive an error message when you try to access a Web site by using Internet Explorer 8. Provides a step-by-step process to troubleshoot the problem.
Internet Explorer 8 may prompt you with the following message when you type inside the Address bar: "Download Windows Search to improve history and favorites results"
Describes a behavior where Internet Explorer 8 may prompt you to download Windows Search when you type inside the Address bar. We provide information to download or enable Windows Search.
Every other time that you open a document in Word, the document opens in recovery mode or you receive an error message
Describes an issue that may occur every other time that you open a document in Word.
Error message when you run the Communications Server 2007 Validation Wizard to validate the Web Components Server: "Received a failure HTTP response.: HTTP Response: 401 Unauthorized"
Describes a behavior that occurs because the Validation Wizard uses the FQDN of the Communications Server 2007 enterprise pool to access the Group Expansion virtual server and the ABS virtual server. Provides a workaround.
MS10-002: Cumulative security update for Internet Explorer
Resolves vulnerabilities in Internet Explorer that could allow remote code execution if a user views a specially crafted Web page using Internet Explorer.
You cannot access shared files and folders or browse computers in the workgroup with Windows XP
Resolves a problem with Windows XP-based client computers that cannot access shared files or computers on a network.
After you upload encrypted files from a computer that is running Windows XP, Windows Vista or Windows Server 2008 to a WebDAV share, the files remain encrypted
Fixes a problem in which encrypted the files remain encrypted after you upload the files from a computer that is running Windows XP, Windows Vista or Windows Server 2008 to a WebDAV share.
Internet Explorer security zones registry entries for advanced users
Describes how and where Internet Explorer security zones and privacy settings are stored and managed in the registry.
"Access Denied" Error Message When You Try to Use Outlook Web Access
When users try to log on the Microsoft Outlook Web Access (OWA), they may receive one of the following error messages: -or- -or-
A computer that is running Windows XP cannot detect a USB flash drive, an Apple iPod, or an external hard disk drive
Describes that after you attach a USB-based device to a computer, and then you try to scan for hardware devices, you cannot see the device in the My Computer folder in Microsoft Windows XP.
Microsoft Security Advisory: Vulnerability in Internet Explorer could allow remote code execution
Provides a link to Microsoft Security Advisory (981374): Vulnerability in Internet Explorer could allow information disclosure.
MS10-016: Vulnerability in Windows Movie Maker could allow remote code execution
Resolves a vulnerability in Windows Movie Maker and Microsoft Office Producer for Microsoft Office PowerPoint 2003 that could allow remote code execution if an attacker sent a specially crafted Movie Maker or Producer file.
How do I configure Internet Explorer to download more than two files at one time?
Describes how to configure Internet Explorer to let you download more than two files at one time.
USB port may stop working after you remove or insert a USB device
Describes a method to resolve a problem in which a USB port may stop responding when a USB device is repeatedly inserted and removed.
Printers that use ports that do not begin with COM, LPT, or USB are not redirected in a remote desktop or a terminal services session
Describes an issue when printers that use ports that do not begin with COM, LPT, or USB are not redirected in a remote desktop or a terminal services session.
How do I disable balloon tips in the notification area in Windows XP or Vista?
You want to prevent balloon tips from being displayed in the notification area. This article helps you do this. Note The steps in this article disable all balloon tips in the notification area for this computer. You cannot disable balloon tips only for...
How can I prevent users from connecting to a USB storage device?
Describes methods to prevent users from connecting to a USB storage device that is connected to a Windows XP-based, Windows Server 2003-based, or Windows 2000-based computer.
How to disable simple file sharing and how to set permissions on a shared folder in Windows XP
Describes how to disable simple file sharing in Windows XP to help prevent other users in your workgroup or network from accessing your files. Describes how to share your folders or a drive with other users.
Why doesn't my computer detect my new USB device when I'm running Windows XP or Windows Server 2003?
This article helps you resolve an issue that occurs when you connect a new USB device to a computer that has no USB devices, and Windows XP does not detect the new device.
How to determine whether a computer is compatible with security update 977165
Provides a Fix it solution that users can run to determine whether a computer is compatible with security update 977165.
You cannot view other workgroup computers on the network on a Windows XP-based computer
Describes an issue where you cannot view other workgroup computers on the network on a Windows XP-based computer. Explains how to modify the registry to resolve this problem.
How do I make the Recycle Bin appear on my desktop in Windows Vista or in Windows XP?
Describes how to restore the Recycle Bin in Windows Vista or in Windows XP.
How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista
Discusses how to determine and to recover from Winsock2 corruption.
How to troubleshoot problems that you may experience when you try to activate an Office product
Describes steps that you can take to determine why you cannot activate an Office product.
Error message when you check for updates on the Windows Update site: "0X800A138F: There are no updates available at this time"
Provides troubleshooting methods that you can try when you receive the "0X800A138F" error message after you scan for updates on the Windows Update site.
How can I recover items that I have "hard deleted" in Outlook?
Describes how to recover items that are permanently deleted instead of being moved to the Deleted Items folder in Outlook (“hard deleted” items). You can recover hard deleted items from the Exchange computer if it is configured to retain deleted items.
Recommended private "Heartbeat" configuration on a cluster server
Communication between Server Cluster nodes is critical for smooth cluster operations. Therefore, you must configure the networks that you use for cluster communication are configured optimally and follow all hardware compatibility list requirements....
How to set a limit on the number of SMTP messages in queues
Describes how to set a limit on the number of SMTP messages in queues.

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Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
How to troubleshoot problems that you may experience when you try to activate a 2007 Office suite
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and application.
Excel opens with an error or without displaying a workbook
Describes a problem where Excel does not open as expected when you try to open an Excel workbook (.xls file or .xlsx file) in Windows Explorer. Requires that you clear the "Ignore other applications" option to resolve the problem.
How to troubleshoot startup problems in Excel
Describes how to troubleshoot startup problems that you may experience when you start Excel. Provides links to other Knowledge Base articles that discuss known startup problems in more detail.
The Microsoft Exchange System Attendant service may not come online if the RootVer registry value is invalid on a server that is running Exchange Server 2003
Describes a problem in which the Microsoft Exchange System Attendant service may not come online in Exchange Server 2003 if the RootVer registry value is invalid.
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Resolves the problem in which you move a sent e-mail message to a.pst file, and the message appears in the Outbox. A hot fix is available.
You receive an error message when you install an Office program or open an Office program or document
Describes an issue that occurs when the Everyone group of the Microsoft Office registry subkey is not set to full control when you install an Office program. Provides a resolution.
Installing a volume-licensed edition of Office 2010 causes a subscription to Office 2010 to enter Reduced Functionality Mode (RFM)
Describes the issue where a subscription to Office 2010 enters Reduced Functionality Mode (RFM) after you install a volume-licensed version of Office 2010.
Error code "0x80070646," "646," or "1606" when you try to install Office updates
Describes a problem that occurs when you try to install Office updates through Windows Update or Microsoft Update. Specifically, you receive an error code. Provides both an automatic fix and a manual fix for this problem.
How to enable logging for the Outlook Hotmail Connector
Describes how to enable a log file for Outlook Hotmail Connector.
You have unexpected access to your private files on Windows Live SkyDrive in "Recent Places" in an Office 2010 program
Describes a problem in which you have unexpected access to your private files on Windows Live SkyDrive when you go to "Recent Places" in an Office 2010 program.
You are prompted to open or to save a file that is named "Launch.rtc" when you try to join a meeting in Live Meeting 2007
Describes an issue that occurs because the "Do not save encrypted pages to disk" option is enabled in Internet Explorer. Provides a resolution.
Description of the Business Contact Manager for Office Outlook 2007 hotfix package: September 24, 2009
Describes the issue that is fixed in the Business Contact Manager for Office Outlook 2007 hotfix package that is dated September 24, 2009.
You receive a "Microsoft Word has encountered a problem and needs to close" error message when you try to start Word 2000
Explains that Word 2000 may quit unexpectedly, and you receive an error message when you try to start Word 2000. Requires that you remove the compatibility mode setting in Windows XP or create a new Normal.dot template.
MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Describes a problem in which the program does not start or returns a license-related error message if the Activation Licensing database is corrupted or if there is a conflict between MapPoint 2009 and a Microsoft Office template.
How to force Outlook 2010, Outlook 2007, or Outlook 2003 to resolve proxy addresses and custom properties in Cached Exchange Mode
Explains how to force Outlook to use the online Global Address List to resolve email alias or names in Cached Exchange Mode. This requires you add a registry key named "ANR Include Online GAL".
The "Show customer submitted Office.com content" option does not work in an Office 2010 application
Describes a problem in which the "Show customer submitted Office.com content" option does not work in a Microsoft Office 2010 application. Provides a workaround.
Problems may occur when you try to open an Office document from a Web site hyperlink in a 2007 Office application
Describes a problem that occurs because 2007 Office applications use the Windows WebDAV Mini-Redirector Client to open URL-based files. Provides a resolution.
You receive the following error message when you activate Flight Simulator X, Streets & Trips 2009, or MapPoint 2009: "An internal error has occurred (error code: 0xC004E01E)"
Describes that you receive an error message when you try to activate Flight Simulator X, Streets & Trips, or MapPoint on a computer that has Windows XP SP3 installed. A Windows XP update is available that resolves this problem.
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
This article describes how to remove your Office Suite when it fails to uninstall and provides a Fix it solution for one click resolution.
When you try to start MapPoint or Streets & Trips, you receive an error message: "A removable device or network share cannot be found"
Discusses that you receive an error message when you try to start MapPoint or Streets & Trips on a Windows-based computer or on a Windows Terminal Server client computer.
Error message when you try to log on to Communicator 2007: "Outlook Integration Error"
Describes that you may receive an error message when you log on Communicator 2007. Provides a resolution.
You receive an error message when you try to open a file type that was blocked byyour registry policy settings in Word 2010, in Word 2007, or in Word2003
Describes an issue in which you receive a message when you try to open a file type that has been blocked by an administrator in Word 2010, in Word 2007, or in Word 2003. Provides a resolution.
You receive an "Error 1606" error message when you try to install or remove a Microsoft program
Discusses an issue where you receive an "Error 1606" error message when you try to install or remove a program such as Streets and Trips, MapPoint, Picture It!, Digital Image Pro, or Money.
The Live Meeting 2007 Conferencing Add-in for Outlook does not load in the Outlook toolbar
Fixes a problem in which the Live Meeting 2007 Conferencing Add-in toolbar and the Conferencing menu are not displayed in Outlook.

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Outlook and Outlook Express

Windows timezone UTC +02:00 Cairo Daylight Saving Time updates for August and September 2010
Recently, updates to Egypt's Daylight Savings Time (DST) plans and schedule have been published, including the following changes: Turning DST off 23:59:59 10th August Turning DST back on 23:59:59 9th September Turning DST off again 23:59:59 30th...
How to troubleshoot problems that you may experience when you try to activate a 2007 Office suite
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and application.
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Resolves the problem in which you move a sent e-mail message to a.pst file, and the message appears in the Outbox. A hot fix is available.
You receive an error message when you install an Office program or open an Office program or document
Describes an issue that occurs when the Everyone group of the Microsoft Office registry subkey is not set to full control when you install an Office program. Provides a resolution.
How to enable logging for the Outlook Hotmail Connector
Describes how to enable a log file for Outlook Hotmail Connector.
How to force Outlook 2010, Outlook 2007, or Outlook 2003 to resolve proxy addresses and custom properties in Cached Exchange Mode
Explains how to force Outlook to use the online Global Address List to resolve email alias or names in Cached Exchange Mode. This requires you add a registry key named "ANR Include Online GAL".
Error message when you try to log on to Communicator 2007: "Outlook Integration Error"
Describes that you may receive an error message when you log on Communicator 2007. Provides a resolution.
Description of the Business Contact Manager for Office Outlook 2007 hotfix package: September 24, 2009
Describes the issue that is fixed in the Business Contact Manager for Office Outlook 2007 hotfix package that is dated September 24, 2009.
You receive an "Error 1606" error message when you try to install or remove a Microsoft program
Discusses an issue where you receive an "Error 1606" error message when you try to install or remove a program such as Streets and Trips, MapPoint, Picture It!, Digital Image Pro, or Money.
The Live Meeting 2007 Conferencing Add-in for Outlook does not load in the Outlook toolbar
Fixes a problem in which the Live Meeting 2007 Conferencing Add-in toolbar and the Conferencing menu are not displayed in Outlook.
How to configure daylight saving time for Microsoft Windows operating systems
Describes how to update a Windows-based computer to use the latest global time zone rules as of February 2007. Some Microsoft products do not accommodate the change for daylight saving time start dates and end dates in the United States in 2007.
You cannot completely remove the Microsoft Office Live Meeting 2007 client or the Conferencing add-in for Microsoft Office Outlook by using the Windows installer program
The Microsoft Office Live Meeting 2007 client or the Conferencing add-in for Microsoft Office Outlook display one or more of the following symptoms: The Conferencing add-in for Microsoft Office Outlook does not load in the Microsoft Office Outlook...
You receive an error message when you click a hyperlink in Outlook
Describes a problem where you receive an operation cancelled error message when you click a hyperlink in Outlook.
MS10-036: Vulnerability in COM validation in Microsoft Office could allow remote code execution
Resolves a security vulnerability that exists in Microsoft Office programs that could allow arbitrary code to run when a maliciously modified file is opened.
It takes much longer than expected to download an e-mail message from a POP3 server in Outlook 2007 or in Outlook 2010
Describes an issue that occurs in Outlook 2007 and Outlook 2010 if a network hardware device, such as a router, does not support TCP Window Scaling. Provides a resolution.
How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003 and Outlook 2007
Explains how to turn on the Enable Mail Logging option in Office Outlook 2003 and Outlook 2007. This option helps you troubleshoot your e-mail accounts.
Error messages when you try to connect Outlook 2007 to Exchange Server: "The action cannot be completed" or "Your Microsoft Exchange Server is unavailable" or "Cannot start Microsoft Office Outlook"
Resolves a problem in which you cannot connect Outlook 2007 to Exchange Server. This problem occurs if the Outlook 2007 client computer does not have a gateway configured.
Microsoft Outlook may crash when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook
Describes a problem that occurs when you open, close, reply to, or forward e-mail messages in the Microsoft Dynamics CRM 3.0 client for Outlook. A hotfix that resolves this problem is available.
Network connectivity fails when you try to use Windows Vista behind a firewall device
Describes how to work around the issue that may occur if the firewall device has a problem with its implementation of IETF RFC 1323.
"Access Denied" Error Message When You Try to Use Outlook Web Access
When users try to log on the Microsoft Outlook Web Access (OWA), they may receive one of the following error messages: -or- -or-
How to troubleshoot problems that you may experience when you try to activate an Office product
Describes steps that you can take to determine why you cannot activate an Office product.
How can I recover items that I have "hard deleted" in Outlook?
Describes how to recover items that are permanently deleted instead of being moved to the Deleted Items folder in Outlook (“hard deleted” items). You can recover hard deleted items from the Exchange computer if it is configured to retain deleted items.
The "E-mail" command is missing or is unavailable in Excel 2007, in PowerPoint 2007, or in Word 2007
Describes an issue that may occur when a third-party program is the default e-mail program on your computer. Provides a resolution.
Description of the Receive Window Auto-Tuning feature for HTTP traffic on Windows Vista-based computers
Describes how Auto-Tuning improves data transfer, how to enable Auto-Tuning for HTTP traffic on Windows Vista-based computers, and issues that may occur after you enable Auto-Tuning for HTTP traffic.
An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
Describes an update that turns off default SNP features for Windows Server 2003-based and Small Business Server 2003-based computers.

Windows Media Player

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Windows Media Player Performance

Xbox and Zune

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Xbox

You tried to set up your Xbox 360 console as a Media Center Extender, but the Setup program did not start
You downloaded the XboxXPSP2-ENU.exe application from the following Web site: Then, you tried to set up your Xbox 360 console as a Media Center Extender. However, the Setup program did not start, so you cannot install the Media Center Extender for Xbox...
Error message when you try to install a program for the Xbox 360 Media Center Extender in Windows XP Media Center Edition 2005 with Service Pack 3: "There is a problem with the installation of Windows XP Media Center Edition 2005"
Describes why you receive an error message when you try to install a program for the Xbox 360 Media Center Extender in Windows XP Media Center Edition 2005 SP3. To resolve this issue, you must install update 895961.

Zune

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
This article describes a problem with CD or DVD drives not work, or is missing, or not recognized after installing or uninstalling programs.
When you try to play music that you downloaded from the Zune Marketplace, you receive an error message: “C00D11B1”
When you try to play music that you downloaded from the Zune Marketplace, you receive the following error message:

Games and Consumer Products

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Performance and Maintenance

Troubleshoot MSN client and connection
Troubleshoot and automatically fix common MSN Premium and MSN Dial-up problems.

Games and Consumer Products

You receive an "Error 1606" error message when you try to install or remove a Microsoft program
Discusses an issue where you receive an "Error 1606" error message when you try to install or remove a program such as Streets and Trips, MapPoint, Picture It!, Digital Image Pro, or Money.
When you try to start MapPoint or Streets & Trips, you receive an error message: "A removable device or network share cannot be found"
Discusses that you receive an error message when you try to start MapPoint or Streets & Trips on a Windows-based computer or on a Windows Terminal Server client computer.
MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Describes a problem in which the program does not start or returns a license-related error message if the Activation Licensing database is corrupted or if there is a conflict between MapPoint 2009 and a Microsoft Office template.
Troubleshoot activation issues for Microsoft games and mapping programs
Explains how to troubleshoot activation issues or error messages when you try to activate Games for Windows, Streets and Trips, or MapPoint.
Error message when you try to use Street & Trips or MapPoint: "Construction information for routes could not be downloaded"
Describes an error you may receive if the construction file was not properly recorded in the registry.
You receive the following error message when you activate Flight Simulator X, Streets & Trips 2009, or MapPoint 2009: "An internal error has occurred (error code: 0xC004E01E)"
Describes that you receive an error message when you try to activate Flight Simulator X, Streets & Trips, or MapPoint on a computer that has Windows XP SP3 installed. A Windows XP update is available that resolves this problem.

Press and Events

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Fix it Webcast

Laura Foy of Channel 10 interviewed PQO General Manager Lori Brownell about Fix it.
Watch Laura Foy's interview with Lori Brownell on Channel 10.

Fix it Press

The WinVista Club
Microsoft Technets Fix-it Blog
by Anand Khanse
January 2, 2009

Computerworld
Microsoft revs up 'Fix it' support tool
by Gregg Keizer
February 3, 2009

Paul Thurrott’s SuperSite
Fix It: Microsoft begins automating help and support
by Paul Thorrott
February 3, 2009

Slashdot
Microsoft Ramps Up "Fix it" Support Tool
Posted by kdawson
February 3, 2009

TechRepublic
Microsoft wants to help you fix Windows
by Mark Kaelin
February 4, 2009

InformationWeek
Microsoft Working On Automatic Error Correction Tool
by J. Nicholas Hoover
February 5, 2009

The Seattle Times
Microsoft's new "Fix It" buttons simplify Windows fixes
by Brier Dudley
February 5, 2009

PC Magazine
Microsoft's 'Fix It' Support Button Just Fixes It
by Neil J. Rubenking
February 5, 2009

CNET
CNET News Daily Podcast: A single button to fix your PC woes
by Leslie Katz
February 5, 2009

Microsoft offers to just 'Fix it'
by Ina Fried
February 5, 2009

Dallas News
Microsoft rolling out new "Fix It" option to automatically repair common Windows problems
by Victor Godinez
February 5, 2009

BBC
Microsoft debuts quick fix clicks
February 6, 2009

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