Support for Cloud and Online Services

Help and support for Cloud and Online Services. Links to customer service and technical solutions, downloads, updates, and answers to top issues.

Cloud for Home

Cloud computing is delivering new capabilities and features to the home and work environments. Cloud and online services, built on familiar Windows technology, provides access to your documents, connects you with family and friends and enables collaboration across distances.


Some of the many benefits of using these Cloud products for home is that they are available from anywhere you have an Internet connection, they are no charge and they are easy to use. Cloud computing offers new opportunities for creating, sharing, and storing documents. Because the documents are stored on servers in the cloud, you and others can collaborate by working in the same document online.

You can store your files using a storage service, such as Microsoft OneDrive (formerly SkyDrive), which provides enough free storage for thousands of documents, photos, and other files. Microsoft OneDrive (formerly SkyDrive) also makes your password-protected documents available from whenever you're online, directly in your web browser.

How Do I Use These Products and Services?

You can use the free Office Online, which are online companions to Microsoft Word, Excel, PowerPoint, and OneNote to access, view, and edit your documents directly from your web browser.

Microsoft Office Word
Microsoft Office Excel
Microsoft Office Powerpoint
Microsoft Office OneNote

Learn more about OneDrive (formerly SkyDrive) and Office Online

Cloud for Work

For Work

Microsoft brings together online versions of our most trusted communication and collaboration products with the security, reliability, and control you require. Choosing Microsoft Online Services allows you to combine the power of rich desktop-based applications with the flexibility of fully-hosted Internet services.


Some of the many benefits of using Cloud and Online Services is that they provide the latest business productivity capabilities, ease of use, privacy and rapid disaster recovery, greater flexibility and more.

Learning More and Getting Help

To get assistance for technical and administrative issues or questions, or, to learn more about any of these products and services above, click the logo or text and visit the product's Support Center above for more details.

Click on a product family below to learn more.


Microsoft Office 365

Windows Intune

Provides cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes. Windows Intune? simplifies how businesses manage and secure PCs using Windows® cloud services and Windows 7.
Office Professional PlusWindows Intune
Exchange Online
Lync Online
SharePoint Online

Microsoft Azure Cloud Services Platform

Microsoft Azure? is a cloud services operating system that serves as the development, service hosting and service management environment.
Microsoft Azure

Dynamics CRM Online

Microsoft Hyper-V and Private Cloud

Combine familiar Office applications and powerful Dynamics CRM Online.Implementation of cloud services on resources that are dedicated to your organization.
Dynamics CRM OnlineWindows Server 2008 R2 Hyper-V

Learn more about cloud and online services for work here.

Support Options

Each cloud product has support options available to you. Self assist options include searching technical documentation and guidance, as well as, connecting with others in online communities. Some cloud products have assisted support available via email and or phone.

Please click to select a product below to view its related support options.

Cloud for Home

Office Online

Cloud for Work

Windows Intune
Office 365
Windows Server Hyper-V
Microsoft Dynamics CRM
Microsoft Azure

Last Review : 11 May 2012