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This step will help you to determine whether or not you have OEM hardware.
Each of our products has a Product ID (PID). This PID can be found in several places, depending on the hardware. It may be on the bottom of the device, on a label on the cord, or behind the batteries of a wireless mouse.
If the PID of your product contains the letters OEM, then your license requires you to contact your reseller for technical support. However, before you do that, you may want to use our online sources which may help resolve your hardware-issues.Does the PID of your product contain the letters OEM?