Internet Explorer stops responding, stops working, or restarts

Introduction | Your environment
Your environment We have to ask you to identify the versions of Windows and Internet Explorer that are on the computer that is experiencing the problem.

Because you indicated that you are not using the computer on which this problem occurred or that you are not viewing this information in Internet Explorer, we need your help to identify which versions of Windows and Internet Explorer you were using when this problem occurred.

This guidance only applies to browsers up to Internet Explorer 8 and operating systems up to Windows Vista. You may attempt to solve your problem automatically with our Microsoft Automated Troubleshooting Services. To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in the wizard.

Fix this problem
Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes


Note This wizard may be in English only. However, the automatic fix works for all language versions of Windows.

If you are sure of your versions of Windows and Internet Explorer and would like to continue with this solution, please select the versions that you are using:

Last Review : September 7, 2011