What is an Advanced Issue?
Advanced issues include problems that are associated with software and hardware development, network connectivity, server-based technologies, and business-critical systems. Issues can also include problems that are associated with configuration and deployment of business workstations and servers.
Advanced Support is available for $259.00 USD during business hours.
After-hours support is available for $515.00 USD and provides support only for business-critical issues. Business-critical issues are defined as situations that involve a system, a network, a server, or a critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.
Microsoft will provide continuous effort to resolve the problem 24 hours a day. Senior managers at Microsoft are notified. The customer must allocate appropriate resources to sustain a continuous effort 24 hours a day. The customer's management must be notified.
To request Advanced Support, submit an online request.