Microsoft Professional Advisory Services

Professional Advisory Services

Microsoft Professional Advisory services provide advice for questions not covered by Assisted Support options. Typical cases involve providing recommendations and best practices for design, development and deployment, leveraging Microsoft Products and Technologies. These scenarios include topics such as migration, product customization, performance degradation analysis, deployment training, scaling infrastructure, server recovery, optimization, supportability, extensibility, architecture and knowledge transfer

Microsoft provides you with Advisory Services for the same price as Assisted Support options. The amount of time a support professional works on an Advisory Services request will be similar to Problem Resolution Services, typically 2 to 3 hours. Your request may be rescoped to ensure this is feasible. Simply call us, stating that you are calling for Professional Advisory Services.

Note: Advisory services are designed for Developers, IT Professionals and SMB customers to provide advice and information to enable you to deliver your own solution. They do not include Microsoft hands on configuration, writing custom code, onsite consulting, root cause analysis or account management.

Software Assurance

Consider Planning Services for 1 to 15 days deployment planning help at no additional cost. Including Desktop, SharePoint, Lync & Exchange, SQL Server and Developer tools for on-premises, cloud or hybrid environments – more information .

Self-help resources

Product Solution CentersSolution Centers give you product specific information in a single portal. Such as key resources, top issues, downloads, upgrade, security, support options and more. E.g. SharePointWindows 7, Windows Server 2008, Windows Phone, etc.

Self-help packages are available here.
Microsoft CommunitiesMicrosoft Forums provide opportunities to interact with Microsoft employees, experts, and your peers. E.g. Microsoft Community, Technet and MSDN.
Microsoft Partners see below.
CloudThe 'Cloud' is the collection of devices (servers, PCs, and mobile devices) using the network to pool resources and work together. Microsoft offers a flexible set of cloud-based IT solutions, including communications, collaboration, data storage, and infrastructure services –on-premises, all in the cloud, or a mix based on your business needs. Learn more about the Cloud.
Microsoft Dynamics CustomerSourceMicrosoft Dynamics CustomerSource is an information-packed, password-protected site for customers who use Microsoft Dynamics products. Included as a benefit of your service plan, CustomerSource allows you to search a powerful Knowledge Base for Microsoft Dynamics, view unlimited online training for Microsoft Dynamics, download updates, and find other timely information and resources virtually 24 hours a day.

Paid support and Consultancy

For longer duration requests or where hands on configuration, custom code or onsite consulting is required, customers should use Pinpoint to find a Microsoft Partner to deliver the solution they need.

Contact a Microsoft Partner

Microsoft Partners are the technical experts that Microsoft relies on to deliver Microsoft solutions to customers.

Microsoft PinPointHow do I find a Partner?
Use Microsoft Pinpoint select your country or region to search by location, business need, industry focus, products, service type and even by customer ratings.
If you are an IT business selling Microsoft solutions, see Getting Started.

Contact Premier Support

Premier Support is Microsoft’s top technical support offering, it can be used for long duration advisory requests, onsite support, account management, and a range of additional services.


Microsoft Partner support options

Partner Phone support

Partners have a range of problem resolution and advisory services available as part of their MPN core benefits. Some Partners get no-cost Partner Advisory hours and all Partners can buy hours. Advisory hours may be used to learn new skills via technical workshops (Enablement) or for Technical Presales and Advisory Services.

Partner Online support

Partner Online Technical Communities (OTC) are exclusive to Partners and provide a guaranteed response of 4 or 8 hours for entitled Partners who sign in using their partner live ID – see more information.

Last Review : November 13, 2012