Your CD or DVD drive cannot read or write media

Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media.
What it fixes...
  • Your CD or DVD Drive does not read or write and is shown as disabled
  • The media in your CD or DVD drive cannot be read
  • The media cannot be written to by your CD or DVD drive
  • You receive one of the following errors:
    • A class specific or device specific driver is missing or corrupt
    • A CD or DVD drive cannot be found or is not connected
    • The CD or DVD drive is experiencing a problem that prevents it from working properly
    • The CD or DVD drive is not accessible via an assigned drive letter

How it works...
Microsoft Automated Troubleshooting Services scans your computer and detects the root causes of common problems, then
Automatically fixes the problems that it finds, and
Offers additional resources if the problem isn't fixed
Microsoft
Automated Troubleshooting Services

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By clicking Run now, you agree to the terms referenced in the Microsoft License Agreement.

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Note:

  • For our diagnostics to run, the following programs will be installed or enabled.
    • Windows Powershell
    • Windows MSXML 6.0
  • While this diagnostic will run on Windows Server 2008, it was specifically created to detect problems on Windows Vista and Windows XP machines.

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Diagnostic and repair solutions for Windows

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We detected that you are running Windows 7 or Windows Server 2008 R2
This means that for help with troubleshooting you can run the diagnostics built into Windows 7 and Windows Server 2008 R2 by following the instructions below.
To access the diagnostics built into your computer:
  • Click Start, Control Panel
  • In the Control Panel, click System and Security
  • In the System and Security window, under Action Center, click Troubleshoot common computer problems
  • In the Troubleshoot computer problems window, click a specific task to automatically diagnose and fix a problem. To view more troubleshooters, click a category.

Run the diagnostic

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This diagnostic package is not available for Windows Vista
While Microsoft Automated Troubleshooting Services supports some diagnostic packages for Windows Vista, this is not one of them. However, click below for other information to help you troubleshoot this problem.

Diagnostic and repair solutions for Windows Vista

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This diagnostic package is not available for Windows XP
We have detected that you are running Windows XP or Windows Server 2003. While Microsoft Automated Troubleshooting Services supports some diagnostic packages for Windows XP, this is not one of them. However, click below for other information to help you troubleshooting this problem.
We're sorry, but your operating system is not supported by Microsoft Automated Troubleshooting Services at this time.
Here are additional troubleshooting steps you can take to solve this problem:
Go to Windows Help and How-to
Browse through topics related to using Windows.
Search Microsoft Help and Support
Search for topics related to this problem.
Open a Microsoft support request
Contact a Microsoft support professional via e-mail, online or phone. Support charges may apply.
Last Review : November 3, 2009