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Age of Empires Solution Center
Top issues
Top issues for Age of Empires
You receive an error message or the Setup program stops responding when you install Games for Windows, Streets & Trips, MapPoint, or Encarta
"The product key is not valid" error message when you install and try to activate a Microsoft game, Streets and Trips, or MapPoint
How to obtain a new product key for Microsoft Games for Windows
How to use Ensemble Studios Online to reset forgotten account names and passwords for Age of Empires III
Known graphics issues in Age of Empires III
Minimum system requirements for Age of Empires III, and error message if hardware fails a system check: "Your video hardware is below the recommended minimum requirements for Age of Empires" or "Age of Empires III requires a processor that supports"
Known issues with Ensemble Studios Online when you play a multiplayer game of Age of Empires III
The game stops responding or closes unexpectedly when you start or play a Microsoft game
Error message when you install a program: "Internal error in Windows installer," "Error 1305," "Error 1308," or "Error 2263"
Ports that you must open in Windows Firewall to play or to host an Age of Empires III multiplayer game
Error message: Microsoft XML 4.0 is required. Msxml file is not correctly installed and a file is missing
Error message when you try to create a new user account in Ensemble Studios Online to play multiplayer games in Age of Empires III: "This CDKey cannot be used to create any further accounts"
Error messages
Error messages in Age of Empires
You receive error messages when you try to install a game update in Age of Empires III
"Please insert the correct CD-ROM"
Error message when you try to start a Microsoft game: "The file d3dx9_XX.DLL was not found"
Error message when you try to create a new user account in Ensemble Studios Online to play multiplayer games in Age of Empires III: "This CDKey cannot be used to create any further accounts"
Downloads and updates
Downloads and updates for Age of Empires
July 2007 Windows Vista Application Compatibility Update
Updates for Age of Empires III
A fix for games that will not start correctly on computers running Windows XP
Troubleshooting
Hot topics
Shortcuts for troubleshooting and customizing Age of Empires III
After you install a game on Windows Vista, you cannot find the game
You receive a DirectX error message when you start a Microsoft game
You receive a "Game paused" message when you try to load a saved game in Age of Empires III
Game controller does not work or does not work as expected in some games
Performance
Game performance may be slower than you expect when you play Age of Empires III
Improve computer performance when you play Microsoft games
A single-player game of Age of Empires III takes 15 minutes or more to save
How-to
How-to
How to locate game-related content and settings for Age of Empires III
How to select a civilization in Age of Empires III
How to use Ensemble Studios Online to reset forgotten account names and passwords for Age of Empires III
Contacts
Contacts
Contact a support professional by e-mail, online, or phone
Ask questions and share information with others in the Microsoft Age of Empires newsgroup
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Last Review : July 30, 2009
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